Beschwerde #506 Betway Casino

Pending withdrawal since the 7th of October

Von AdamBelabdi

vor 2 Jahren

On October 7th, I submitted a withdrawal request from my account AdamBelabdi. Since that date, the withdrawal has not been completed, and the status remains "unprocessed." I have patiently waited for the funds to be released, but the delay has raised concerns and is causing considerable inconvenience.

I have attempted to contact the customer support team multiple times through various channels, including email and live chat, but regrettably, I have not received a satisfactory response or resolution to this issue. (The e-mail was not answered, neither was the live chat request)

Unseriöses Casino Betway Casino

Grund Verzögerte Auszahlung

Betrag €31.49

Diskussion

AskGamblers

• Support Team

vor 2 Jahren

Dear @AdamBelabdi,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Betway Casino

• Representative

vor 2 Jahren

Hello AdamBelabdi,

Your preferred withdrawal method is still your bank account added on 24/11/2023. In order for the Operations Team try to pay you again, you need to add a preferred method. If you try to update the one that exists it won't save it.

Please log in to your account and follow these steps:

1. Log in and head to your Banking tab
2. Go to the Withdrawal section
3. Tap the edit button next to your current Preferred Method of Payment
4. You’ll see the option to choose between your existing payment methods, edit them or add a new one entirely
5. Select the option to add a new one
6. Confirm the changes

Once you have updated your preferred method to SWIFT, the Operation Team will reprocess your withdrawals within 48 hours. After the confirmation it was paid, it can take 1-7 working days to reflect on your bank account.

Kind regards,
The Betway Team.

AdamBelabdi

vor 2 Jahren

Hi, I updated the valid bank account informations with your support team as of now.

AskGamblers

• Support Team

vor 2 Jahren

Dear @AdamBelabdi,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the correct banking details have already been sent to the Betway Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse to send the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you forward it to the relevant regulatory body.

Thanks for your cooperation.

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Sehr geehrte Damen und Herren,

ich habe mich bei betway.com registriert und mit Paysafecard, Neteller und Muchbetter eingezahlt.

Also ich ca. 600 Euro gewonnen hätte, wollte ich auf Muchbetter und Neteller auszahlen.

Ich habe alle geforderten Unterlagen von Betway eingereicht. Nach mehrmalige Nachfragen wurde mir nun mitgeteilt, dass das Konto gesperrt wurde und der Betrag eingehalten wird. Ich habe nachgefragt ob ich weitere Unterlagen für die Verifizierung einreichen kann, aber keine Reaktion mehr von Betway.

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