Beschwerde #512 Betway Casino

Payment not received 5 days after it says its been paid

Von domjoslin

vor 2 Jahren

username - < username removed >

I have 6 withdrawals on the 26th October totalling £67.50. On the 27th October they all appeared as "paid" on my betway account. It is now the 31st October and I have only received £22.50 from the £67.50, meaning I am missing £45.

All of these withdrawals were made to the same PayPal account. I have tried contacting support to no success, I am understandably very annoyed and any help would be greatly appreciated.

Kind regards, Dom

Unseriöses Casino Betway Casino

Grund Verzögerte Auszahlung

Betrag £45

Diskussion

AskGamblers

• Support Team

vor 2 Jahren

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

domjoslin

vor 2 Jahren

Thank you very much for the help I have just received my payment in full

AskGamblers

• Support Team

vor 2 Jahren

Dear @domjoslin,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Betway Casino

• Representative

vor 2 Jahren

Hello DOMJOSLIN,

We have great news! Confirmation from the processor is received that your shortfall amount is to be reissued to your PayPal account.
Allow the following 48 hours for the balance to update.

Kind regards,
The Betway Team.

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Sehr geehrte Damen und Herren,

ich habe mich bei betway.com registriert und mit Paysafecard, Neteller und Muchbetter eingezahlt.

Also ich ca. 600 Euro gewonnen hätte, wollte ich auf Muchbetter und Neteller auszahlen.

Ich habe alle geforderten Unterlagen von Betway eingereicht. Nach mehrmalige Nachfragen wurde mir nun mitgeteilt, dass das Konto gesperrt wurde und der Betrag eingehalten wird. Ich habe nachgefragt ob ich weitere Unterlagen für die Verifizierung einreichen kann, aber keine Reaktion mehr von Betway.

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