Betway Casino - Payment 500 Eur delayed

Hi, Ollie.

Thanks for bringing this to our attention.

We’ll check your account and get in touch with you.

Regards,
The Betway team

Hello,

now comes more. My account is now closed and all funds including my deposit is seized. Seems this guys are scammers. I officially state - if my deposit will be return to me in 2-3 days I am going to file a report in bank and police as well.
Proof of deposit being seized in chat attached.

Hi, Ollie.

We’ve reviewed your account and found that the actions taken were in accordance with our Terms and Conditions which you agreed to when signing up. Specifically, term 7.2.

Please don’t hesitate to contact us if you need any further assistance.

Regards,
The Betway team

Dear Betway Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and information that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­[email protected]­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that, in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved.

Thank you in advance.

Hi, Ollie.

We've contacted you directly via email.

Should you remain dissatisfied, you may proceed with our internal complaint procedure by emailing [email protected]

Our internal complaints procedure can be found by referring to term 10.2 under our terms and conditions.

Regards,
The Betway team

Dear @linzin,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.