Beschwerde #187 Betway Casino

Payment 500 Eur delayed

Von Olli P.

vor 5 Jahren

Dear AskGamblers,

Want to bring to your attention my case. I just joined Betway casino at the end of February 2021 with deposit 350 eur via Visa and won 6100 eur, My closing balance was 6600 eur. So March 1st I ordered withdrawal to my Visa amount 500 eur.

For verification I sent my passport via security system provided after some additional documents were requested (bill and recent visa statement). All documents are in order but withdrawal is still under review without any time frame.

According to chat transcript documents are approved but still no withdrawal. This sounds very tricky to me.

Hope you can help me.

Unseriöses Casino Betway Casino

Grund Verzögerte Auszahlung

Betrag €500

Diskussion

AskGamblers

• Support Team

vor 5 Jahren

Dear @linzin,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Betway Casino

• Representative

vor 5 Jahren

Hi, Ollie.

We've contacted you directly via email.

Should you remain dissatisfied, you may proceed with our internal complaint procedure by emailing [email protected].

Our internal complaints procedure can be found by referring to term 10.2 under our terms and conditions.

Regards,
The Betway team

AskGamblers

• Support Team

vor 5 Jahren

Dear Betway Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and information that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to support@askgamblers.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that, in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved.

Thank you in advance.

Betway Casino

• Representative

vor 5 Jahren

Hi, Ollie.

We’ve reviewed your account and found that the actions taken were in accordance with our Terms and Conditions which you agreed to when signing up. Specifically, term 7.2.

Please don’t hesitate to contact us if you need any further assistance.

Regards,
The Betway team

Betway Casino Beschwerde-Statistik

Gelöst 138 / 156

Durchschn. Betrag $6,177

Durchschn. Dauer 11 Tage

Durchschn. Antwortzeit 2 Tage

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Sehr geehrte Damen und Herren,

ich habe mich bei betway.com registriert und mit Paysafecard, Neteller und Muchbetter eingezahlt.

Also ich ca. 600 Euro gewonnen hätte, wollte ich auf Muchbetter und Neteller auszahlen.

Ich habe alle geforderten Unterlagen von Betway eingereicht. Nach mehrmalige Nachfragen wurde mir nun mitgeteilt, dass das Konto gesperrt wurde und der Betrag eingehalten wird. Ich habe nachgefragt ob ich weitere Unterlagen für die Verifizierung einreichen kann, aber keine Reaktion mehr von Betway.

Könnten Sie mir bitte helfen?

Grüße
Frank

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I have all chats screenshotted but haven't uploaded due to the large amount.

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PD: I used ia because dont speak inglish thenkiu for you help

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