Beschwerde #475 Betway Casino

Not paying my withdrawal rs 44000from 22nd jan 2023 and locked my account

Von Shinnu66

vor 2 Jahren

I am new to online gambling I found and searched on google then I come to know that Betway is good site to play and it has good international brand.

I registered my site on jan16 2023 and deposited amount and successfully registered and won amount Rs 44000 and later I lost some and put to withdrawn RS 44000 on 22nd jan 2023 to my wallet account.

So takes 24 hours to process after couple of days it's still showing pending so I have contacted support and they asked me to submit documents ID proof and address proof to [email protected] on the same day I see that it locked there is no notice on mail as well.

Later next day I uploaded my New ID adhaar and bank statement as well. Waited for 7days and there was no response so I again contacted them through live chat and they now told me to wait for the undress process and every time I ask them I used to get same answer from support.

Every time I used to get connected it will takes 2 to 3 hours in queue when finally get connected they will tell to wait it was under process our operation looking for query they will get back to me but after 2 months also I didnt get any emails from there.

Like this happens one agent finally told me that I will escalate again then after three days I got reply that I have to do jumio live verification and first I got error and again told them to provide link the next time I did successfully done. After 10 days my account was also unlocked.

So I asked them to provide my withdrawal payment then they asked to verify your account again in order to process your withdrawal. So I did send and verified my account of new document ID

After 2 days again they locked my account.

I trusted this betway site but I was totally scammed.

I have complete information for them now they are not ready to pay the withdrawn amount also. They wasted so much time and money.

Please askgambles tell them unlock my account and process my withdrawal. I have complained to betway manager till I didnt get any reply.

Please help with this worst experience I had.

I trust askgamblers they will help because I can lot query got solved here please help to get my withdrawal 44000/-rs and also my betway account.

Unseriöses Casino Betway Casino

Grund Verzögerte Auszahlung

Betrag ₹44000

Diskussion

AskGamblers

• Support Team

vor 2 Jahren

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Betway Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

AskGamblers

• Support Team

vor 2 Jahren

Dear Betway Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and information that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to support@askgamblers.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that, in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thank you in advance.

Betway Casino

• Representative

vor 2 Jahren

Hey SHINNU66,

As per the Dispute response that you received from our Complaints Team on 6 September 2023, your withdrawal has been confiscated in line with term 7.1 and 7.2 of our terms and conditions.

Should you remain unhappy with the conclusion of the complaint, you can follow the steps in the Dispute response for the next step.

With the above being said, the funds will remain confiscated as per our Terms and Conditions.

Thanks for understanding.

Kind regards,
The Betway Team.

Shinnu66

vor 2 Jahren

Hello please give my withdrwan amount rs 44000 , its hard earned not like cheating your customers if they win money in your gambling sites.

I have lost so much in gambling these some i made my winnings if you guys all not giving telling flase narratives that i have cheated .

How can i cheat and take advantage from this gambling i am aware that i have never violated your terms.

Please pay my money betway.
You guys are scamming customers and i also report a formal complaint eCogra gambling comisdion and Gumcare.

Please others dont trust this site they will eat your money even if you the money.

Betway Casino Beschwerde-Statistik

Gelöst 138 / 156

Durchschn. Betrag $6,177

Durchschn. Dauer 11 Tage

Durchschn. Antwortzeit 2 Tage

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Betway - Account geschlossen

Sehr geehrte Damen und Herren,

ich habe mich bei betway.com registriert und mit Paysafecard, Neteller und Muchbetter eingezahlt.

Also ich ca. 600 Euro gewonnen hätte, wollte ich auf Muchbetter und Neteller auszahlen.

Ich habe alle geforderten Unterlagen von Betway eingereicht. Nach mehrmalige Nachfragen wurde mir nun mitgeteilt, dass das Konto gesperrt wurde und der Betrag eingehalten wird. Ich habe nachgefragt ob ich weitere Unterlagen für die Verifizierung einreichen kann, aber keine Reaktion mehr von Betway.

Könnten Sie mir bitte helfen?

Grüße
Frank

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So I have been waiting since 24th jan for my withdrawl to be processed and yet still have no recieved my funds.

The amount is £20,668.52

I have been sent around in circles being told one thing than another.

I sent documents and was told i was successfully verified.
But the withdrawl was still delayed.

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I waited days for another link which worked and I did It right away.

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So which is it I ask?

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No consumer is happy about funds being withheld for no valid reason.

The agent then closed the chat on me which I think is disgustingly rude.

Under the Gambling Commission rules and the Consumer Rights Act 2015, players have the right to withdraw deposited funds and winnings at any time without unreasonable delay or restriction.

I would most certainly say this has been unreasonable. I sent all my documents for verification right away and its been delayed as much as possible, using any reason they can come up with.

I have all chats screenshotted but haven't uploaded due to the large amount.

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I am writing to formally lodge a complaint against Betway regarding a persistent failure to process my withdrawal request and the total absence of legitimate customer support. As a registered user, I have followed all established protocols for fund withdrawal, yet the platform has failed to uphold its contractual obligations and regulatory standards.

1. Failure to Process Payments
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PD: I used ia because dont speak inglish thenkiu for you help

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