Beschwerde #462 Betway Casino

Locked account & non processing of withdrawals

Von sandhya984955

vor 2 Jahren

I have withdrawal on ₹326500.0 submitted on 2/7/2023 7:48:46 PM

Till now they are not processing my withdrawal.
And i already completed my verification and I am providing that proof to you .

I have submitted my documents too.

Still, they didn't provide any feedback. My account is fully verified.

I have contacted Betway customer support and the Betway manager, but there is no response from them.

And they self excluded my account so as per Betway rules if any account self excluded then betway must process customer pending wallet balance and withdrawals immediately but that also not happened and providing proof for this

Please I request you AskGamblers to look into this matter.

Here I am attaching my proofs.

Unseriöses Casino Betway Casino

Grund Verzögerte Auszahlung

Betrag ₹326500

Diskussion

AskGamblers

• Support Team

vor 2 Jahren

Dear all,

Regrettably, we have been informed by the casino that at the moment no feedback can be given, therefore we have no other choice but to close the complaint as unresolved at this stage.

Once investigation is completed we will reopen the complaint, if/when requested from the parties involved.

AskGamblers

• Support Team

vor 2 Jahren

Dear Betway Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Betway Casino

• Representative

vor 2 Jahren

Hi there SANDHYA984955,

Thanks for your feedback.

We will be in contact with you as soon as we are done reviewing your account.

Regards,
The Betway team

Inaktiver Benutzer

vor 2 Jahren

dear ask gamblers team
the betway team still not given any update or information about my account and withdrawals
i am waiting for that

Betway Casino Beschwerde-Statistik

Gelöst 138 / 156

Durchschn. Betrag $6,177

Durchschn. Dauer 11 Tage

Durchschn. Antwortzeit 2 Tage

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Betway - Account geschlossen

Sehr geehrte Damen und Herren,

ich habe mich bei betway.com registriert und mit Paysafecard, Neteller und Muchbetter eingezahlt.

Also ich ca. 600 Euro gewonnen hätte, wollte ich auf Muchbetter und Neteller auszahlen.

Ich habe alle geforderten Unterlagen von Betway eingereicht. Nach mehrmalige Nachfragen wurde mir nun mitgeteilt, dass das Konto gesperrt wurde und der Betrag eingehalten wird. Ich habe nachgefragt ob ich weitere Unterlagen für die Verifizierung einreichen kann, aber keine Reaktion mehr von Betway.

Könnten Sie mir bitte helfen?

Grüße
Frank

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So I have been waiting since 24th jan for my withdrawl to be processed and yet still have no recieved my funds.

The amount is £20,668.52

I have been sent around in circles being told one thing than another.

I sent documents and was told i was successfully verified.
But the withdrawl was still delayed.

An agent then was really helpful and requested a timeframe seems it was already overdue.

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I waited days for another link which worked and I did It right away.

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No consumer is happy about funds being withheld for no valid reason.

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Under the Gambling Commission rules and the Consumer Rights Act 2015, players have the right to withdraw deposited funds and winnings at any time without unreasonable delay or restriction.

I would most certainly say this has been unreasonable. I sent all my documents for verification right away and its been delayed as much as possible, using any reason they can come up with.

I have all chats screenshotted but haven't uploaded due to the large amount.

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1. Failure to Process Payments
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PD: I used ia because dont speak inglish thenkiu for you help

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