Beschwerde #566 Betway Casino

Delayed payment after indefinite self exclusion

Von Rennsmk

vor 2 Jahren

I have deposited 98.37$ and in same day I decided request from them to indefinite self exclusion from betway and according to Terms , I have to receive the balance in my account and from 17/4 till today there are no money paid so my balance 98.37$ in that time should be paid in same day according to their terms in the proof here.

Unseriöses Casino Betway Casino

Grund Verzögerte Auszahlung

Betrag $98.37

Diskussion

AskGamblers

• Support Team

vor 2 Jahren

Dear @Rennsmk,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Betway Casino

• Representative

vor 2 Jahren

Hello RENNSMK,

We do see the case is with our Customer Care team for further review. Should you remain unhappy with the feedback that they have provided you, you can respond to the email and they will advise you on the next steps.

Regards,
The Betway team

Rennsmk

vor 2 Jahren

That feedback here , bot don't reply same in each reply, I had never registered any account after self exclusion, stop scam

Rennsmk

vor 2 Jahren

We have completed a thorough review of your account and we can confirm that you were able to circumvent the Exclusion blocks placed on your Betway account Goldmax by altering registered account details. We urge you to ensure that the details provided are correct and are not being altered in any way to bypass the Exclusion safeguards which have been put in place. Furthermore, we would like to encourage you to refrain from registering any new accounts and bypassing the Responsible Gambling safeguards in place.

Kindly note that any additional balances on your account have been withheld and will not be returned to you.

Furthermore, we would like to refer you to the below Terms and Conditions pertaining to your complaint, which you accepted upon registration:

“4.2 Accuracy

You are required to keep Your personal details up to date at all times. If You change Your address, e-mail, phone number, or any other contact or personal information, please contact Customer Service in order to update Your account information.
Updating or adding additional payment details for the purpose of a withdrawal may only be done by contacting Customer Service”.
And;

“9.1 Our Policy

Betway is committed to offering its Customers a fun and friendly online gambling experience, whilst also recognising that gambling can cause problems for a minority of individuals. For this reason, We actively promote safer gambling and encourage Customers to make use of a variety of safer gambling tools and features so as to better manage their account. Please refer to Our Safer Gambling Policy for full details.
Note: We want all customers to "Bet the Responsible Way". If you have any questions about the tools we offer or just want more information, please get in touch with customer support”.

We refer you to our Safer Gambling Policy for further information about how to stay in control of your gambling and for contact details of recognised problem gambling organisations, who may be able to assist you further.

With the above being said, whilst we sympathise with your current situation, we regret to inform you that your request to receive your withdrawal has regrettably been denied.

We trust the above clarifies the concerns raised.

Should you disagree with the above determination, please refer to the complaint procedure document sent to you previously.

Kind regards,

Riyaan

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Durchschn. Betrag $6,177

Durchschn. Dauer 11 Tage

Durchschn. Antwortzeit 2 Tage

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Sehr geehrte Damen und Herren,

ich habe mich bei betway.com registriert und mit Paysafecard, Neteller und Muchbetter eingezahlt.

Also ich ca. 600 Euro gewonnen hätte, wollte ich auf Muchbetter und Neteller auszahlen.

Ich habe alle geforderten Unterlagen von Betway eingereicht. Nach mehrmalige Nachfragen wurde mir nun mitgeteilt, dass das Konto gesperrt wurde und der Betrag eingehalten wird. Ich habe nachgefragt ob ich weitere Unterlagen für die Verifizierung einreichen kann, aber keine Reaktion mehr von Betway.

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PD: I used ia because dont speak inglish thenkiu for you help

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