Beschwerde #164 Betway Casino

Declined amount not added to my Game Account

Von OLETI B.

vor 5 Jahren

I am Bhaskar , user ID - onr2018, i have deposited many times successfully , but dated on 01-10-2020, same method Internet banking Deposited - INR - 508, declined , Waited 20 days after chat with customers , they said , ask to Bank confirmation. If I check my bank statement, did not get in Bank , again i chat with them , finally they asked me whether send Bank statement between 01-10-2020 to 16-10-2020, as per request I have sent statement also.

As on date did not add this amount to my account , when i chat them, every time they says , still investigation we will feed back to mail.. but till now did not solve my small issue.

I hope that even now solve when this post here.

I have attached chat screen shot

Unseriöses Casino Betway Casino

Grund Abgelehnte Auszahlung

Betrag ₹508

Diskussion

AskGamblers

• Support Team

vor 5 Jahren

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Betway Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Betway Casino

• Representative

vor 5 Jahren

Please see our investigation and findings below:

• The customer stated that they made a deposit of 508.00 INR on 01/10/2020 with Netbanking which was unsuccessful and has not returned to their financial account.

• On 17/11/2020 we escalated the customers bank statement to our Banking team for further investigation.

• On 18/11/2020 our Banking team advised that we have escalated this query to the processor to confirm whether the customers funds have been received. The processor responded and advised: “The transaction 1946_22316105 is not settled to us. We will escalate this provided statement to our payments team for the investigation of this deposit.”

• On 09/12/2020 our Banking team advised that we are still awaiting feedback and we will provide feedback as soon as it is received.

• On 15/12/2020 we received feedback from the processor who advised that the transactions have been escalated to the acquiring bank as these were not settled to them and that they have forwarded the query to their payments team to follow up or possible settlement processing.

• On 23/12/2020 we received the below feedback from the processor:
"Please be advised that this transaction on the client's bank statement does not belong to us. This was verified by our acquiring bank and making this claim invalid."

• We then confirmed with the customer which method they used to make the deposit as it was not with Netbanking and on 29/12/2020 we confirmed with our Banking team that the customer has deposited with IPMS/Netbanking and has sent us a screen shot of their statement which we sent to the processor on the same day.

• On 06/01/2021 we received feedback from our Banking team stating that the processor has confirmed that the transaction on the client's bank statement does not belong to them. This was verified by their acquiring bank thus making this claim invalid. The transaction was not made to our casino brands or with Netbanking, it was made somewhere else.

Kind regards,
The Betway Team

obr2012

• Indien • 1 Bewertungen

vor 5 Jahren

Dear Betway Team,

I have used this web on 01-10-2020 (IMPS/NETBANKING) - Transaction - TPSL-CASHFREE PAYMENT IN NET @863927- INR- 508, Amount deducted and my account, same date. Till now not added, I request to you, Marchant should be sent mail to CASHFREE , they will reply regarding this issue. My self also , sent mail to them, till now not responding, This amount is at Betway/Cashfree site. I hope solve this issue even now, if not solve . I request to Askgambling, this compliant will be closed as Unresolved. Betway website not safety for deposited declined amount.

AskGamblers

• Support Team

vor 5 Jahren

Dear Betway Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and information that could support your statement. Please send required information to support@askgamblers.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that, in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved.

Thank you in advance.

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Durchschn. Antwortzeit 2 Tage

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Sehr geehrte Damen und Herren,

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