Beschwerde #576 Betway Casino

Bets with open status

Von ALOISSEB97

vor 1 Jahr

Hello, dear Ask Gamblers, I am contacting you because the betway casino has not paid my money!
On 01/08/2024, I placed several bets that still have open betting status.
After the match ended, I had 1763 euros in my account, but after a day the money disappeared!
The money won was not allocated to my account, namely the amount of 1763 eur!
Please help me recover my money!

Unseriöses Casino Betway Casino

Grund Sonstiges

Betrag €1763

Diskussion

AskGamblers

• Support Team

vor 1 Jahr

Dear all,

After careful consideration and evaluation of the situation at hand, it has been determined that due to the inability of Betway Casino to provide a clear timeframe for the conclusion of the ongoing investigation, and taking into account the significant duration of time that has already transpired, the AskGamblers Complaint Team had no other choice but to close the complaint as Unresolved.

We do, however, recommend Betway Casino to request a reopening of the complaint, once the investigation has been concluded.

Betway Casino

• Representative

vor 1 Jahr

Dear ASKGAMBLERS,

Unfortunately, for operational reasons we are unable to give you a timeframe for when the bets will be settled. As soon as the investigation is finished, the bets will be updated accordingly.

For more details, please consult term 17: https://betway.com/en/sports/dyn/GeneralRules

Kind regards,
The Betway Team.

AskGamblers

• Support Team

vor 1 Jahr

Dear Betway Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Betway Casino

• Representative

vor 1 Jahr

Hey ALOISSEB97,

Once the relevant reviewing process is concluded, you'll be contacted via email with feedback.
Thanks for understanding.

Kind regards,
The Betway Team.

Betway Casino Beschwerde-Statistik

Gelöst 138 / 156

Durchschn. Betrag $6,177

Durchschn. Dauer 11 Tage

Durchschn. Antwortzeit 2 Tage

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Sehr geehrte Damen und Herren,

ich habe mich bei betway.com registriert und mit Paysafecard, Neteller und Muchbetter eingezahlt.

Also ich ca. 600 Euro gewonnen hätte, wollte ich auf Muchbetter und Neteller auszahlen.

Ich habe alle geforderten Unterlagen von Betway eingereicht. Nach mehrmalige Nachfragen wurde mir nun mitgeteilt, dass das Konto gesperrt wurde und der Betrag eingehalten wird. Ich habe nachgefragt ob ich weitere Unterlagen für die Verifizierung einreichen kann, aber keine Reaktion mehr von Betway.

Könnten Sie mir bitte helfen?

Grüße
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