Beschwerde #417 Betway Casino

Amount delaying of RS 46000 and locked from January 31st

Von Kolbudan

vor 3 Jahren

Hi,

I have successfully verified my account in Betway after deposited and won some money I put that to withdrawal on 31st Jan 2023. And the next Feb 1st the amount that withdrawn in pending stage and I waited for couple days and still the amount has not processed i checked my mail but there was nothing. Later I contacted through support chat they requested further in order to receive my amount.

It was successfully registered before and they told the operation kept your funds on hold. The very next day I do sent documents to [email protected] & [email protected].

After few days passed again in chat they said my account fully verified . I m send chat description with agent yolanda. And they suggested to wait for feedback. But the feedback never came till now . Its almost 2and half month finished i use hear same story from live chat agents. I also sent complaint to Betway manager but manager doesn't responded to my mail.

So, please Askgamblers i request to you to help me get paid my withdrawal. I am attaching screenshot as well and chat description. More over they now locked my account without any reason .

Till now I didn't get anything reply from them.

Unseriöses Casino Betway Casino

Grund Verzögerte Auszahlung

Betrag ₹51000

Diskussion

AskGamblers

• Support Team

vor 3 Jahren

Dear @Kolbudan,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Betway Casino

• Representative

vor 3 Jahren

Hello Kolkar,

We'd also like to confirm that your withdrawal of 46000 INR has been paid out on 24 March 2023. This would reflect in your eZeeWallet as well.

Regards,
The Betway Team.

Betway Casino

• Representative

vor 3 Jahren

Hello Kolkar,

We'd like to confirm, after carefully reviewing your account, your withdrawal of 5000 INR has been paid out on 24 March 2023. This would reflect in your eZeeWallet.

Regards,
The Betway Team.

AskGamblers

• Support Team

vor 3 Jahren

Dear all,

This complaint has been reopened as per Betway Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Betway Casino Beschwerde-Statistik

Gelöst 138 / 156

Durchschn. Betrag $6,177

Durchschn. Dauer 11 Tage

Durchschn. Antwortzeit 2 Tage

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Sehr geehrte Damen und Herren,

ich habe mich bei betway.com registriert und mit Paysafecard, Neteller und Muchbetter eingezahlt.

Also ich ca. 600 Euro gewonnen hätte, wollte ich auf Muchbetter und Neteller auszahlen.

Ich habe alle geforderten Unterlagen von Betway eingereicht. Nach mehrmalige Nachfragen wurde mir nun mitgeteilt, dass das Konto gesperrt wurde und der Betrag eingehalten wird. Ich habe nachgefragt ob ich weitere Unterlagen für die Verifizierung einreichen kann, aber keine Reaktion mehr von Betway.

Könnten Sie mir bitte helfen?

Grüße
Frank

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