Dear Team AskGamblers,
After a month try I am here with the frustration and also with the hope of getting resolution to my issue.
I have an account in Betway with the user name "Madhukondlur". Initially while creating account I have mistakenly entered my name as well as my father name in the Name section as "Madhu S D Sringeripal Nagappagowda Darmaiah" where in my actual name is just "Madhu S D" and remaining is my father name. As there was three name sections such as First Name and Sur Name and as I was new to online gamble, I got confused while filling my details.
Later during verification process Betway team asked me to provide identity with the name "Madhu S D Sringeripal Nagappagowda Darmaiah". Then I realized the mistake that I have done and I asked them to change my name to just "Madhu S D". And I also provided all the necessary documents( Adhar Card and Bank Statement) with my actual name "Madhu S D".
As per betway terms and conditions it is possible to change the incorrect personal data to correct it(Relevant screenshot has been enclosed for the same).
Now It's been nearly two months from the day my account disabled and I am restricted to access my account in the name of verification.
Every time when I asked the customer reps they are responding with different answers and there is no proper coordination between them at all. One guys says it can be resolved soon and next day other guy says it is with operations team and and some other guy is saying "S D" cannot be considered as it is initials. But in India last name will be initials for most of the citizens and my many friends who suggested me betway are having their verified betway account with last name initials itself.
I have deposited 2000INR on 20th of Dec. My fund has stuck in my betway account and as said I am restricted to use my account now. Please help me to get the genuine resolution.
Betway account details:
User Id: Madhukondlur
Madhu S D