Beschwerde #464 Betway Casino

3000 pound withdrawal blocked and then account suspended

Von PaulVogelberg

vor 2 Jahren

I have been using Betway for a few months and was enjoying it. However, on Saturday the 24th of June, I tried to withdraw 3000 pounds.

The process took a while and I heard nothing. On the 27th of June I try and check the process of my withdrawal on the account and I found out my account was suspended and I had to contact customer support. I can no longer login to view my account or check the status of the withdrawal.

I spent hours over the last few days on live chat trying to get in contact with someone and no answer. I have been told repeatedly to wait but I woke up at 9am when it opened multiple times to get there first in the queue, and didn’t get through to anyone. I then spent hours on twitter customer support to try and reach them but they wouldn’t help me as I didn’t have my most recent bet reference number.

I mostly bet on sports and didn’t use any promotions so couldn’t answer the other verification questions. I got sent back to livechat but it was useless as I spent hours multiple days in a row with no response.

I have received no emails or any communication whatsoever. I am very worried and want this mistake to be amended. It has made me lose a lot of trust in betway. I passed all the verification that was asked of me and will supply any documents you need to confirm this. I don’t even know if I want to use betway again, I just want the money back.

There is more money on the account that I didn’t try and withdraw yet, it isn’t just 3000 pounds that is stuck, there is more. I have read the terms and services, and believe that I have not gone against any of them.

Unseriöses Casino Betway Casino

Grund Verzögerte Auszahlung

Betrag £3000

Diskussion

AskGamblers

• Support Team

vor 2 Jahren

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Betway Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Betway Casino

• Representative

vor 2 Jahren

Hi PAULVOGELBERG,

We have submitted the information requested to the Ask Gamblers team and await their feedback.

Kind Regards,
The Betway Team

Betway Casino

• Representative

vor 2 Jahren

Hi there PAULVOGELBERG,

There was an ongoing review of your account from the date of registration, and it was determined that you contravened Betway’s Terms and Conditions, specifically section 7: Acceptable Use. As a result, all balances on your account have subsequently been retained. Though we can understand your desire for more information surrounding the action taken on your account, kindly note, any analysis performed is a private business owned commodity and therefore additional information for the decision taken, will not be provided to you. With the above being said, I can assure you that the actions taken are in accordance with the Terms and Conditions.

Kind Regards,
The Betway Team

AskGamblers

• Support Team

vor 2 Jahren

Dear Betway Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and information that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to support@askgamblers.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that, in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thank you in advance.

Betway Casino Beschwerde-Statistik

Gelöst 138 / 156

Durchschn. Betrag $6,177

Durchschn. Dauer 11 Tage

Durchschn. Antwortzeit 2 Tage

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Sehr geehrte Damen und Herren,

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