On 3rd April 2020 my account was "permanently closed without any chances of reopening" - their words - after my appeal to close my account due to gambling addiction.
They violated their terms reopening my account that was permanently closed.
On 17th November 2021 my account was reopened ( I tried to access and it went through) and I was able to deposit over 3000€. I can't withdraw my money or contact Bettilt. They blocked the chat support for me and every ticket I create through email is immediately closed with no answers to my questions.
I'm attaching proof of account closure in 2020 and a successful deposit in 2021.