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Reclamações de cassino

Bettilt reopened a permanently closed account by addiction

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Por Jorge J.
há 4 anos

On 3rd April 2020 my account was "permanently closed without any chances of reopening" - their words - after my appeal to close my account due to gambling addiction.

They violated their terms reopening my account that was permanently closed.

On 17th November 2021 my account was reopened ( I tried to access and it went through) and I was able to deposit over 3000€. I can't withdraw my money or contact Bettilt. They blocked the chat support for me and every ticket I create through email is immediately closed with no answers to my questions.

I'm attaching proof of account closure in 2020 and a successful deposit in 2021.

Thanks

Cassino em disputa Bettilt Casino
Motivo Encerramento de conta
Valor €3000

Discussão

User name

Dear all,

We regret to inform you that following the casino's confirmation that the issue, subject to this dispute, has already been raised with the relevant regulatory body and, taking into account the fact that the parties did not reach a mutual agreement of settling the dispute, the AskGamblers Complaint Team has no other option but to close this complaint as unresolved.

As soon as the AskGamblers Complaint Team is notified about the regulator's final decision on the case, we will comply and mark this complaint accordingly.

User name
Dear ANTONIOSOUEU,

Please note that your case is being handled with our licence, therefore you should await their response.

Thank you.
User name loyalty-level-2
Dear Bettilt Casino,

Can you please just check the Ticket #XOSFI where you clearly stated that my account "dypxx­­xx­x­g­e@­­xxx­­x.com" had been terminated, on 31 March 2020? I'm asking for a full refund of my deposits after that day asap.
User name

Dear Bettilt Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved.

Thanks in advance for your cooperation.

Raio-X do Bettilt Casino

Resolvido 9 / 12
Valor médio $2,051
Duração média da reclamação 10 dias
Resposta média 2 dias

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Bettilt Casino Reclamações

Veja todas as reclamações deste cassino
Urgent Assistance Uncredited Transaction Issue with Bettilt
Dear Abudantia B.V.,

I hope this message finds you well. I would like to report an urgent problem related to a transaction between Binance and Bettilt.

Recently, I kept in touch with the technical support of both platforms to resolve an issue about a transaction. I was able to confirm that the transaction was successfully completed on Binance, as evidenced by screenshots I have.

However, the corresponding amount was not credited to my Bettilt account. Attached to this message, I send the photos as proof of this situation, in the hope that we can resolve this issue promptly.

Thank you in advance for your attention and collaboration in solving this problem. I am available to provide any additional information that may be necessary.

Sincerely,

Maria
Status unsolved Não resolvido
$5
Deposit amount 1400INR not credited
Hi Team, I registered first time on their bettlit casino platform on 24th January, 2024 and added ₹1400 on the same day through UPI method but that money has not been added to my casino account yet. When I sent the deposit slip to the company, they said that the payment has failed from their side but my payment was successfully sent to their account. I contacted my bank and they also said that the payment has been sent to the receiver's account. But since then, my deposit amount has not been credited to my casino account nor has the amount been confirmed by them. Please request you to deposit my deposit amount in my casino account. I have attached the necessary details below.
Status unsolved Não resolvido
₹1,400
Withdrawals cannot not be completed

Hello, I have tried now numerous times to make a withdrawal from my verified account ( there is even a selfie). The problem is that all my efforts to withdraw are either declined or they show up as completed and I have not received the money then it is refunded back in my account and it does not show up in transactions. Support and email help explains it with invalid IBAN numbers. I tried both my banks IBANs and it is the same issue every time despite that my IBANs work everywhere else. Bettilt says that I should contact my bank which I did and the bank says the issue is on Bettilt's end.

I also tried other withdrawal methods and they don't work. Their most common explanation is ''Provider issue'' and that I should make another withdrawal but the result is always the same.

So the common course of the events is :

1) I make a withdrawal which is declined or shows up as completed,

2) I have not received anything and ask what is the problem and they come up with the excuse of provider issues and refund the money in my Bettilt account and ask to make another withdrawal,

3) this happens again and again.

And now I have some bonus which I do not want on my account that they wont remove and this is blocking me from making another withdrawal.

Status solved Resolvido
€3,700
Not credited the deposit and not confirming that payment failed
I initiated a deposit of Rs 2000 on October 14th. The bank says it is successfully paid. But customer support of Bettilt casino does not confirm the same. It is taking more than a week to verify that the payment failed.
I am not sure what’s the delay in verifying and confirming whether deposit received or failed,
Status solved Resolvido
₹2,000
Withdrawals getting declined again and again and again
I have now tried several times to make a withdrawal. I have gone through the extensive KYC process with documents,
selfie, and a phone call from Bettilt. After this, I made 4 attempts to make a withdrawal but they all get declined due to various reasons like, "incorrect data". I made sure all my inputted data was correct on the last withdrawal attempt but it got canceled again, this time with the reason "Payment delayed due sms" which I have no idea what it means.

Every time I contact the Live Chat I get the same answer every time, it's identical answers so probably copy/paste from some manual. Withdrawal to VISA is €500 per withdrawal so I have made 5 withdrawal request every time. Seeing other complaints here at askgamblers more have this problem with Bettilt Casino.

I have made a withdrawal request for BitCoin instead but this will most likely be declined as well due to it not being the same method as I used for deposit. Running out of options here and as of this issue i wouldn't recommend Bettilt as a good casino.
Status solved Resolvido
€2,500
Canceling withdrawals all the time
Hello! I registered and played with bonus on Bettilt casino, cleared wagering and ended up with 1360 euros. I uploaded all the necessary documents for KYC and did verification call also so my account is verified. I did my deposit with VISA card and tried to do withdrawal 3 times with this method but they canceled all of them!

First they told i entered card info wrong and canceled payment, I tried second time and they canceled it again and told that i cant withdrawal more than 1000e in 1 time + card info is wrong. Third time they told again that my card number is wrong but it cant be because i checked its right so many times. After all of this i went to chat and they told I can try withdrawal with bank transfer, I did 2 withdrawals 900e + 460e. Three days later I got email and they told I cant do withdrawal with bank transfer if used credit card for deposit ! Why chat is telling me to do withdrawal with bank transfer if its not allowed?

I hope this case will be solved.
Status solved Resolvido
€1,360
Withdrawal window bugged
Hi! When I'm trying to make a withdraw I use the Visa/Mastercard method (same as I used to deposit) but it looks like this:
https://imgur.com/a/xkyGMlk

I've spoken with a few different people in the live chat who asked me to clear cache/cookies, which I've done and nothing's changed. They also asked me to just enter my card number in the window you see.

I've also tried withdrawing on both PC and Android but it's the same issue.

Has anyone else encountered this bug and if yes, did you resolve it?
Also, is there any other way I can get the casino to send my money, like providing them with bank details etc?

Kind regards,

/ Christian
Status rejected Rejeitado
Cancelling withdrawals again and again
Hey AskGamblers,

I did request my first withdraw 16.4, waited that documents were approved and i got verify phone call aswell --> Account was completely verified.
First they declined my withdraw ; Reason was : Wrong withdraw method, i asked them and they said need to be withdrawed to skrill. Well i did withdraw again 500e each transaction Total of 5500€ , i got those cancelled again after couple days, Reason was : Wrong skrill email, doesnt match with bettilt account email, how is that even possible that email should match with skrill and account, those can be totally different. Well sended them message, and they said they update my profile that there is same email as account and skrill.. made again those same withdraws.. well now i got cancelled again without any reason even. I think they are just trying to make me play my money and leave without nothing, support allways saying "prosessing time is up to 72hrs" well allways i need to wait that before they decline withdraws again. i have waited totally 17 days now, without getting any single withdraw. Please Askgamblers help me with these.
Status solved Resolvido
€5,500
Deposit of 100 euros still missing
Dear Bettilt and Askgamblers team,

I made a deposit of 100 euros with Trustly on 15.4.2020 but my deposit got stuck and is now missing from my account. At the time of writing this, I have waited 8 days payments department to fix this issue.

I have sent all the proof of the payment to the support team. I also contacted Trustly and they replied back with the following statement, what I have sent to support already:

The transaction with the reference RF3731244465027 is a successful payment to G2A.com and they received the funds on 2020-04-15 at 07:33. For further information about this payment or if you wish to request a refund, you can contact G2A with the reference 634e6aaa-3b32-4d06-8c7a-55b02ae6fae5.

Payments can be a very complex thing and there are other parties involved. I opened this complaint in good faith because of the lack of communication from the payments team. Live chat cannot really help me with my case and give automatic responses like "We noticed that you send an e-mail and your request has been forwarded to the department responsible, you will be notified as soon as the process is completed."

I know that by working together we can fix this issue!
Status solved Resolvido
€100
Iban nr invalid value
I deposited using trustly without any problems. And i got verified and wanted to withdraw my winnings using bank transfer (only option i was allowed to use) but ones i fill in my iban nr all it says is invalid value. Been in contact with support but no help so far. All they said was contact my bank but my iban nr has worked on other sites.
Status solved Resolvido
€100
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