Here is my problem with BetMaster. I created my account a few months ago, and when I finally decided to deposit, I was pleasantly surprised by how good the platform actually is.
However, I played on the platform and decided it was time to withdraw some cash. The first withdrawal was instant since I successfully completed verification once when I created my account.
Since you can withdraw only 500 EUR per day to Credit Card, I requested another withdrawal the next day, which was also instant. So, a few days later, impressed by the platform, I decided to deposit again.
I played for a few days and ended up gaining some profit. When I decided to withdraw again, that's where the problems started. I was required to provide additional documents for verification, including a selfie with their chat visible on the screen next to me.
I found that pretty hard to do, but in the end, I did it and sent them everything they asked for. I asked their staff member from the Live Chat if the quality of every photo was good, and they approved and said I should wait up to 5 business days for the completion of my verification.
I was very suspicious about that because, in 2022, every normal verification takes up to 48 hours. However, I accepted that and decided to wait. I asked their Live Chat a few times if there was any update about my verification and the answer were the same every time.
Now, it's been 6 business days since I waited, and when I text them, I keep getting the same answer: to wait. Now they even told me the verification could take up to 30 business days, which they did not tell me at the beginning.
I used to trust this casino and planned to play for a long time in there, but now this experience could end my journey with them since I am afraid to lose my money like that.
However, I am still positive and will trust the casino's great rating, and I believe we could fix that, so I can withdraw my winnings and keep playing at this casino for a long time.
The amount I want to withdraw is 2,200 Euro.