BetBeast Casino

Responsible gambling protocols

Von Andy C.

vor 2 Jahren

Last week I started receiving Casino Bonus offers and SMS from Betbeast. I asked many times for this to stop clearly stating that I suffer from Gambling Addiction.

The offers continued and my emails were ignored. The Chat was constantly unavailable always giving the message "Attempting reconnection" meaning it was blocked from the casino's side.

I continued to ask for this to stop. I succumbed to my addiction and lost hundreds of euros as a result. I hold the casino responsible.

They were aware of my Addiction, continued to bait me, and ignored the responsible Gambling guidelines.

Unseriöses Casino BetBeast Casino

Grund Sonstiges

Diskussion

AskGamblers

• Support Team

vor 2 Jahren

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that BetBeast Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Bloodborne99

• Irland • 2 Bewertungen

vor 2 Jahren

I agree also to leave the matter to AskGamblers to reach a Verdict.

If My request via Email to Betbeast on the 25th,26th & 29th was followed then I should not have been able to Gamble .
I also have nothing further to add at this point

BetBeast Casino

• Representative

vor 2 Jahren

I suggest you do some research about the difference between transactional emails and marketing emails.

In your screenshot you confirmed that it was clearly stated from our side that no marketing emails were sent. Proof was also sent to AskGamblers showing that you had opted out.

This is a clear misunderstanding from your side. I still await your proof to your claims about sending you SMS, VIP emails and how we pushed you to sign up on our platform.

I hope AskGamblers resolve this issue at their earliest. At this point there is nothing further to add, it has been clearly shown that there are several unfounded claims.

We also have proof to show through which affiliate source he joined our platform further debunking his claim that we pushed him to sign up to our platform.

We leave this matter for AskGamblers to reach a verdict. If further proof or information is required, we’ll be more than happy to provide anything needed to back our claims.

Bloodborne99

• Irland • 2 Bewertungen

vor 2 Jahren

I Request for AskGamblers to intercede and Rule on this Matter.
I will fully abide and accept AskGamblers Decision

BetBeast Casino Beschwerde-Statistik

Gelöst 3 / 3

Durchschn. Betrag $211

Durchschn. Dauer N/A

Durchschn. Antwortzeit N/A

BetBeast Casino Beschwerden

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Reducing balance after sending wrong bonus terms

Hello,

Iam filing a complaint against BetBeast regarding an unfair reduction of my winnings.

I participated in a deposit bonus promotion I received by email from BetBeast (“50% up to €500 + 50 Free Spins”).
On the promotional image and email I received, the maximum convertible amount was displayed as €5,000. At no point did the promotion mention any limit of “10x the bonus amount” or anything suggesting a maximum payout of only €500.

I played strictly according to the presented promotion and fulfilled all requirements. My winnings reached €2,600, which is fully within the €5,000 maximum shown in the promotion.

However, BetBeast reduced my winnings to €500, claiming a limit of “10 times the bonus amount,” which was not stated anywhere in the promotional material and contradicts what was shown to me when I opted into the offer.

This is misleading, unfair to the player, and violates fair marketing standards.
I have contacted BetBeast support, but they insist on applying a limit that was never included in the promotion I received.

I am requesting assistance from LCB to have my correct winnings (€2,600) reinstated and paid out in full.

Thank you for your help.

Gelöst

€525

Site closed 20EUR inside

Site has been closed for a while and I would like withdraw my funds 20,90€. I'm making this complaint to get back my money. I hope AskGamblers can help me in this case to contact BetBeast support.

Gelöst

€21