BetBeast Casino - Site closed 20EUR inside

Dear Askgamblers and Mandindo,

BetBeast will reopen soon round the end of August once the whole migration and improvements are done. One thing to note is, the player in question had his account disabled by antifraud after being caught placing reverse bets on sportsbook which is considered a fraudulent practice and goes against the terms and conditions of the casino.

We are not going to stay holding off the 20 EUR deposit the player made, once we reopen the player can reach out directly to me via [email protected] and I can guide him to request back the 20 EUR.

Just to make things clear though, his account will be permanently closed after the withdrawal is processed as like I explained before the player was caught placing fraudulent sports bets.

Best Regards

Just for the sake of clarity, please note the player reached out via email. I am attaching screenshots of the conversation.

Dear Betbeast,

I ask you to remove your screenshot as it reveals my e-mail address.

Screenshots and images only show to who's involved in the complaint and AskGamblers. They are not visible for other viewers unless the AskGamblers team decides to make them visible.

You can check yourself by accessing the complaint whilst logged out or through another user's account.

We know very well how to safeguard our players' information.

Dear @Mandindo,

Rest assured all the attachments are marked as private, not visible to any other user.

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dear BetBeast and Askgamblers,

Just curious if BetBeast has closed my account why am I supposed to wait until it reopens and the case won't be solved in the given timeframe?

Dear Mandindo,

The brand is closed for maintenance and until it's open, no transactions can be processed. Please be patient and once the brand is reopened, you will receive an email so you can proceed to withdraw the 20 EUR.

Just to make it clear, if you try to play that balance and win more, the wins will be confiscated. You are just entitled to withdraw the 20 EUR before you're permanently banned.

Dear AskGamblers,

Please note that the balance he will receive back is 20 EUR, the equivalent of his deposit amount. He withdrew in the past before he was caught and flagged with fraudulent bets. We could have easily confiscated that amount to make up for part of the wins he walked away with but we decided to be the bigger person in this case.

This complaint thread for us is considered close. AskGamblers team, feel free to follow up with me once the brand is open to ensure that the 20 EUR was sent back. There's nothing else that has to be discussed in this case.

Like I said before, he will be able to access his account, process the withdrawal and then get permanently banned.

Dear BetBeast Casino,

Please let us when can be expected for the refund to take place, meaning when exactly maintenance is scheduled to be finished?

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Last information I was given was that the casino will reopen round end of August.

Dear @Mandindo,

The AskGamblers Complaint Team is kindly asking you to let us know if you consider the complaint resolved. Please note that in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

We would also like to use the occasion and remind you to contact our team and request the reopening of a complaint in case something goes wrong with the promised refund.

Thanks in advance for your cooperation.

Dear AskGamblers,

I'll contact your team and request the reopening of a complaint in case something goes wrong with the promised refund.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.