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Hello,

Iam filing a complaint against BetBeast regarding an unfair reduction of my winnings.

I participated in a deposit bonus promotion I received by email from BetBeast (“50% up to €500 + 50 Free Spins”).
On the promotional image and email I received, the maximum convertible amount was displayed as €5,000. At no point did the promotion mention any limit of “10x the bonus amount” or anything suggesting a maximum payout of only €500.

I played strictly according to the presented promotion and fulfilled all requirements. My winnings reached €2,600, which is fully within the €5,000 maximum shown in the promotion.

However, BetBeast reduced my winnings to €500, claiming a limit of “10 times the bonus amount,” which was not stated anywhere in the promotional material and contradicts what was shown to me when I opted into the offer.

This is misleading, unfair to the player, and violates fair marketing standards.
I have contacted BetBeast support, but they insist on applying a limit that was never included in the promotion I received.

I am requesting assistance from LCB to have my correct winnings (€2,600) reinstated and paid out in full.



Thank you for your help.