Beschwerde #6 Bdmbet Casino

Casino don't want to send my funds

Von Marek D.

vor 1 Jahr

The casino has not paid me my 3 reported withdrawals since October 30, 2024. Later withdrawals are made on a current basis and the casino seems to have forgotten about those. This is extremely disturbing because the VIP agent gives me conflicting information about this problem. Once he said it was a technical error, then he said the funds went to me and no funds reached me at all. Then he again stated that they had a technical problem with the withdrawal of funds. But what's the technical problem when other payments go smoothly? A week has passed and the matter is still not resolved.

Unseriöses Casino Bdmbet Casino

Grund Verzögerte Auszahlung

Betrag zł1640.92

Diskussion

AskGamblers

• Support Team

vor 1 Jahr

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Marko9112

• Polen • 5 Bewertungen

vor 1 Jahr

I received my money.

Bdmbet Casino

• Representative

vor 1 Jahr

Dear Marko912,

Thank you for your patience.

We would like to reassure you that our team is still actively working on your case. We apologize for the delay and any inconvenience it may have caused, and we are doing our best to resolve this matter as soon as possible.

Thank you for bearing with us, and please feel free to reach out if you have any further questions in the meantime.

Best Regards,
BDM Bet Casino Team

Marko9112

• Polen • 5 Bewertungen

vor 1 Jahr

A very strange situation is that you can make payments and later payments also came, but there is only a problem with these 3 payments.

Bdmbet Casino Beschwerde-Statistik

Gelöst 12 / 12

Durchschn. Betrag $2,321

Durchschn. Dauer 17 Tage

Durchschn. Antwortzeit 1 Tag

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I have successfully provided the following documents:
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The casino is now requesting a “certificate of cryptocurrency wallet ownership” that includes my name, email address, and possibly my physical address and phone number.
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I have explained this limitation to the support team multiple times, but they continue to repeat the same request without offering any alternative solution or acknowledging the issue.
This leads me to believe that the requirement is being used as a deliberate obstacle to prevent or delay my withdrawal.
I am fully willing to cooperate and provide any reasonable and technically valid verification. However, I cannot provide documents that do not exist.
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