bCasino - I have trouble with verification and withdrawal

Hello Bgroove.

I've checked your account and you've sent us all the documents requested. Your withdrawal will be approved very soon.

I would like to apologise for the agents not clearly stating why the request of additional documents was made but sometimes, it's random accounts that are picked for additional verification documents. This is not shown anywhere agents can see this but they can ask their colleagues, managers or the verification team why it's done and this wasn't.

Thank you for your complaint. I have discussed it with the team's manager and they will give additional training to the staff about handling issues such as this. We always look into complaints thoroughly and use them to make our service better.

If there is nothing more to add, I will close this complaint as your withdrawal will soon be approved and with you.

Hello! Bcasino, maybe don’t need close this complain before i get money at my bank account ?

Bcasino, yesterday i want check about my withdrawal, its still pending and one of yours agent again ask to me the same question about documents. Problem still not solved

Dear bCasino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Bcasino what that’s mean? You say all good + one of agents say all good, but now again?

Bcasino what that’s mean? You say all good + one of agents say all good, but now again?

Bcasino, I add more documents now! You can see what say couple days ago one agent and what say another agent today! What is problem, I don’t understand, why so much stress get out money from your site

Bcasino, now the same agent who told me 2 days ago all documents is fully approve and already send out my withdrawal, today answer to me, still review my documents! Tell me how its possible? What going on!??

BCasino now i get e-mail!
How many times you ask to me the same documents? I send all already 6 times!!!

Bcasino i send inn more documents, i send inn already all what you need, but still nothing! Why verify team when get documents from me, then they answer only after one week, then ask again something and again need wait one week! If i made deposit at you site and play, why you do like this, you take to much time, why you don’t want solved fsster this problem? Here you can see all documents what i send inn, AstroPay statement + Revolut statement from where i make deposit to AstroPay

Hello Bgroove.

I've checked your account and you have sent mulitple documents showing multiple payments to Astropay.

You were requested to send us a copy of a statement from Astropay, so please do as soon as possible, so we can approve the withdrawal.

Hello Bcasino! I send everything long time ago, and again you ask me the same document? Check files here.
Your agent say all is done and verify team say the same, all is good! E

AstroPay send to me statement and i send many times already to your verification team, and they approve! Here you can see statement and what say AstroPay

Hello! Bcasino and askgamblers! All is done, today they approve my 5000€ withdrawal, but still at Bcasino account i have 11500€, hope don’t get any problems with next withdrawal!

Askgamblers big thanks for help

Dear @Bgroove,

Following your confirmation of a successful first installment receipt, the AskGamblers Complaint Team considers the complaint resolved and closed. Should you face issues with your payment/s again, please feel free to contact our team and request to reopen of the complaint.

Thanks for your cooperation.

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Now i can’t logg in at my account, because looks like not more available casino for Norway players. They closed my account now, but i have still at casino account more then 3000 euros, and if i can’t logg in, thats mean i can’t make withdrawal. Today i try contact with agent at live chat! He is totally funny, he don’t help me, but only close chat!

Now i talk with agent again, and he ask how much i make deposit, whats thats mean, if i make deposit less then win, i don’t get out this money? I don’t understand, if you close casino at my region, why you don’t send any e-mail before closed, why you don’t send out all money what have at my cassino account!? I send many e-mails to support but nobody answer, only answer agents with copy/paste answers! How i

How i can get out money from your casino!? How i can get answer when you send to my bank account money, ofcourse if send?

Hello again Bgroove ,

We would like to inform you and Ask Gamblers that our casino closed in your region.

We have had to block players in Norway as the local regulations changed, meaning we were unable to continue trading there.

Any deposits or withdrawals that remain on your account can be returned to you, as with any other players in Norway.

Bcasino, i understand you block players at Norway and nobody send e-mail about this one, but question about my money what stay at my account, i have 3400 euros, why nobody give answer when this money you send out to my bank account? Why nobody say how long need wait?

Hello Bgroove.

Although our casino has closed in your country, any money left in your account would be able to be sent to you. There's no need to worry about this.

Please contact one of our live chat team agents to see what can be done to do this as quickly as possible.

Regards,
BCasino Representative

Bcasino, ofcourse i contact with your libe chat team, every day i try, but get the same answer “we can’t help, we don’t know,you need wait, this is payment team work” but then how i can contact with them?

Hello again BGroove.

The withdrawal of €3403.77 is to be paid to you very soon. It's moved past the final stage of approval, so it won't take long to get transferred to your bank account.

Apologies that it's taken this long to be sorted but it is going to be with you soon, in full.

Regards.
BCasino Representative.

Still don’t get money