Beschwerde #44 bCasino

Cannot request a withdrawal due to technical error and the casino stopped communicating

Von Bradley M.

vor 3 Jahren

I am unable to make a withdrawal request at this casino because of what seems like a technical issue on their end.

I last had correspondence from them on the 1st of October after reporting the issue .

They asked me to clear my cookies cache and history, this didn't help.

I reported that I was getting the same error when I tried to withdraw and have had no response from them- This was also on the 1st of October, I am getting no response from them since.

All correspondence with them is via email. I am unable to reach them on their websites "live chat" platform.

Unseriöses Casino bCasino

Grund Verzögerte Auszahlung

Betrag $688

Diskussion

AskGamblers

• Support Team

vor 3 Jahren

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

bCasino

• Representative

vor 3 Jahren

Sorry for the delay.

We have checked the issue and we are processing a full refund.

bim9001

• Südafrika • 1 Bewertungen

vor 3 Jahren

I can confirm that I have been refunded in full. Thanks for all your help

AskGamblers

• Support Team

vor 3 Jahren

Dear @bim9001,

AskGamblers Complaints Team has been informed that the bCasino representative might not be able to respond to ongoing complaints in the next couple of days, but nonetheless a full refund has been initiated.

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

bCasino Beschwerde-Statistik

Gelöst 4 / 4

Durchschn. Betrag $5,532

Durchschn. Dauer 7 Tage

Durchschn. Antwortzeit 1 Tag

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