bCasino - Cannot request a withdrawal due to technical error and the casino stopped communicating - Beschwerde gelöst

bim9001 Südafrika

I am unable to make a withdrawal request at this casino because of what seems like a technical issue on their end.

I last had correspondence from them on the 1st of October after reporting the issue .

They asked me to clear my cookies cache and history, this didn't help.

I reported that I was getting the same error when I tried to withdraw and have had no response from them- This was also on the 1st of October, I am getting no response from them since.

All correspondence with them is via email. I am unable to reach them on their websites "live chat" platform.

AskGamblers

Dear @bim9001,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

AskGamblers

Dear bCasino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

bim9001 Südafrika

I can confirm that the disputed amount is $688 USD

AskGamblers

Dear @bim9001,

AskGamblers Complaints Team has been informed that the bCasino representative might not be able to respond to ongoing complaints in the next couple of days, but nonetheless a full refund has been initiated.

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.