Beschwerde #54 Bankonbet Casino

Very delayed payments and no response

Von NicoSanchis

vor 1 Jahr

Did 3 withdrawals in February, the first one on 16th February.

Just last week got the notice that all the withdrawals were cancelled by my bank (I used bank transfer). I contacted my bank and they said they did not cancelled anything, so casino was lying.

Last week I made another 3 withdrawals using different payment methods and still did not receive any feedback or money.

Every withdrawal is 500€ (the maximum they offer) and I have 2000€ extra in my casino account waiting to be withdrawn.

Unseriöses Casino Bankonbet Casino

Grund Verzögerte Auszahlung

Betrag €3500

Diskussion

AskGamblers

• Support Team

vor 1 Jahr

Dear @NicoSanchis,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Bankonbet Casino

• Representative

vor 1 Jahr

Dear NicoSanchis,

I hope this email find you well.

Kindly be advised that your requested withdrawals are paid from our side, and you should receive them into your account in short period of time.

Thank you and have a great day.

Best Regards,
Bankonbet Team

NicoSanchis

vor 1 Jahr

I tried 3 different methods. Still pending the 3 new withdrawals. First one from 12th March

Bankonbet Casino

• Representative

vor 1 Jahr

Dear NicoSanchis,

First of all we are sorry for this issue.

Kindly be advised that in order to complete successful withdrawal request you have to use a local bank IBAN (From your country).

Please try to make a new withdrawal request with your local bank and if you have any issue again please don't hesitate to contact with us

Best Regards,
Bankonbet Team

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Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 2 Tage

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