Beschwerde #38 Argo Casino

Delaying withdrawal of €2,232 for over a month

Von Elena N.

vor 5 Jahren

I requested 3 withdrawals at argocasino on 4 september 2020 - 999, 998 and 235 euro (because maximum withdrawal request is 1000 euro i had to make separate requests) to my visa card. I made deposits and received withdrawals from them before to same card. Everytime i contact support i get the same answer that my payment "will soon be processed by the payment team, we do everything to process payment" but the withdrawal is still pending and i am tired of waiting my money from them. 32 days of waiting is just to much to not leave a complaint. Previous withdrawals to same payment details were paid much faster, 1-5 days but in august i also waited long - 17 days.
I want my withdrawal to be processed within stated in casino T&C timeframes.

Unseriöses Casino Argo Casino

Grund Verzögerte Auszahlung

Betrag €2232

Diskussion

AskGamblers

• Support Team

vor 5 Jahren

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

elenanad

• Georgien

vor 5 Jahren

Received the remaining 998 today. Complaint is resolved.

AskGamblers

• Support Team

vor 5 Jahren

Dear @elenanad,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Argo Casino

• Representative

vor 5 Jahren

Dear ELENANAD,

We have processed all your withdrawal requests. Congratulations on your win!

Best regards,
ArgoCasino.

Argo Casino Beschwerde-Statistik

Gelöst 42 / 49

Durchschn. Betrag $1,978

Durchschn. Dauer 9 Tage

Durchschn. Antwortzeit 2 Tage

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