Beschwerde #4 Aquawin Casino

Deferred payment

Von Racz N.

vor 2 Monaten

They've been delaying my payment for months! They don't respond to my emails. My most recent requested payment is being delayed. They won’t give me a concrete answer; they’re blaming the bank! They’re simply blocking the payment. They respond to at most one email every three weeks. They only write through chat, but even there they don’t give concrete answers. They keep putting it off, and sometimes they don’t even respond there.

Unseriöses Casino Aquawin Casino

Grund Verzögerte Auszahlung

Betrag Ft2000000

Diskussion

AskGamblers

• Support Team

vor 4 Wochen

Dear @Nojuska,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Aquawin Casino

• Representative

vor 1 Monat

Dear Nojuska,

We kindly inform you that the first of the three withdrawals have been paid and the other two will be completed very soon.

Thank you so much for your patience and understanding.

Best regards,
AquaWin Team

Nojuska

• Ungarn

vor 1 Monat

The company will cease operations on April 30, 2026—that is, tomorrow! There is 400,000 HUF awaiting payment, which they refuse to transfer to me.

Aquawin Casino

• Representative

vor 1 Monat

Dear Nojuska,

We kindly inform you that we are in contact with our relevant team and we will have updates regarding the matter at the nearest time possible.

Thank you for your understanding.

Best regards,
Aquawin Team

Aquawin Casino Beschwerde-Statistik

Gelöst 1 / 2

Durchschn. Betrag $3,490

Durchschn. Dauer N/A

Durchschn. Antwortzeit N/A

Aquawin Casino Beschwerden

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Not paying out my win

Started playing on this site after seeing that it had different providers. I won some money, And when trying to cash out i was told it can take up to 3 business days/72hours. I waited and didnt cancel the withdrawal. When contacting Livesupport im told that it will get payed out to me by today. After looking it still says as pending and i contact Livesupport again. Im then told its been payed out allready, I send a screenshot showing that its still pending. I then get an anwer that they will do their best to get the money payed out. I kept on getting copy paste answers of them telling me that they will make sure it will get payed out over and over. I am now also not able to play bonuses that i have available on my page as the rules are that its not possible to play with bonuses while having an active withdrawal and the bonuses will expire. I feel helpless and lied and betrayed, I have deposited money quick and fast but when it comes to withdrawal they have excuses all the time. They also dont pay out on weekends. Stay away from this site they just lie and lie and use long time to cashout your money just so you cancel it and lose it. Stay away.

Ungelöst

kr5,000