Beschwerde #350 7BitCasino

Stalling on payout

Von Beno_1988

vor 2 Jahren

I recently started playing 7bit casino and after a few deposits finally made enough to cash out. Initially i cashed out after confirming a verification email without issue and left some funds in the account to continue playing. I again won enough to get a payout and cash out again. Only this time my payout had been pending for 2 days and the casino states that bitcoin are processed instantly. The casino however is telling me they are first come first serve everytine I ask for an explanation. I feel like the casino is putting me off hoping if they stall on this second cash out I will gamble the funds and lose....if they are advertising stant payouts then I expect instant payouts and I most certainly they are capable as my first payout went fine without a hitch. The bitcoin address in using is the same as the first payout so no issues there. Frustrated and tired of getting the runaround.

Unseriöses Casino 7BitCasino

Grund Verzögerte Auszahlung

Betrag $73.89

Diskussion

AskGamblers

• Support Team

vor 2 Jahren

Dear @Beno_1988,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

7BitCasino

• Representative

vor 2 Jahren

Dear BENO_1988,

Thank you for expressing your concerns.

Our team apologizes for these temporary delays in processing your withdrawal. All transactions are processed in accordance with security requirements to ensure a safe and smooth withdrawal experience. Unfortunately, this process can sometimes take a little longer than usual.

However, we would like to inform you that your withdrawal of 0.00108000 BTC was successfully processed on 2024-05-28 08:53:40 UTC. Your funds should have already appeared in your cryptocurrency wallet.

We hope that our response will be helpful in resolving the situation. If you have any questions or need further help, do not hesitate to contact our support team.

Best regards,
7Bit Casino team

AskGamblers

• Support Team

vor 2 Jahren

Dear 7BitCasino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers

• Support Team

vor 2 Jahren

Dear @Beno_1988,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

7BitCasino Beschwerde-Statistik

Gelöst 76 / 80

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Durchschn. Dauer 6 Tage

Durchschn. Antwortzeit 2 Tage

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