Beschwerde #256 7BitCasino

Delaying big win payout

Von BreakCoin

vor 3 Jahren

Was advertised instant payments.

It's now been almost 24 hours. I have emailed support. Talked to live chat who told me I am in cue (without knowing how long it will be), Then my withdrawal gets canceled and required more kyc, I immediately provide the required documents. Again I am re assured that my withdrawal will complete. Never happens hours later I get an email to confirm withdrawal address I confirm it. Still nothing..

So I email support and get a congratulations response for my win but been told that they need to have the financial team verify the results (the games are provably fair so this makes no sense to me ) luckily I record my gameplay and submitted it to them as proof. Still, no withdrawal from my account in the amount of 0.2 btc still stuck pending and no one has anything to help explain it.

Support has been friendly but hasn't shown me anything regarding fixing my withdrawal.

This is 0.2 BTC over 5000 USD. Promised an instant payout and now I'm losing confidence they are legit.

Unseriöses Casino 7BitCasino

Grund Verzögerte Auszahlung

Betrag BTC0.2

Diskussion

AskGamblers

• Support Team

vor 3 Jahren

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

BreakCoin

• Quebec

vor 3 Jahren

They have paid. Thanks for helping

AskGamblers

• Support Team

vor 3 Jahren

Dear @BreakCoin,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

7BitCasino

• Representative

vor 3 Jahren

Dear Kyle,

Thank you for sharing the incident with us.

Let us apologize for the fact that you faced difficulties regarding your withdrawal request. Our team is very concerned about your situation and feelings.

It is for you to note that the players' transactions are taken seriously in 7Bit Casino. We are obliged to check all the information that the player provided before making a withdrawal. Therefore the verification process may take quite a while sometimes. Once again, we beg your pardon for the inconvenience you have been through.

Moreover, we are glad that you have found our Customer Care team friendly and for your liking. Be assured, they are always ready to assist you to solve any issue.

Last but not least, as a result of your cooperation, the abovementioned cashout request has been successfully processed. Congratulations! Thank you for the patience you have shown and hope to see you as a winner times and times again.

Feel free to write us at support@7bitcasino.com in case any additional assistance or information will be needed. We will be more than happy to see you again!

Sincerely,
7Bit Casino team.

7BitCasino Beschwerde-Statistik

Gelöst 76 / 80

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Durchschn. Dauer 6 Tage

Durchschn. Antwortzeit 2 Tage

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