Beschwerde #273 7BitCasino

7bit Casino - Withdrawal delay and repetitive automated responses

Von Dawniecee23

vor 2 Jahren

I have requested a withdrawal at 7:21 p.m. last night, July, 23, 2023, from 7bitcasino.com. It is 10:34 p.m. the following night, and it is still in "PENDING" Their continuous "automated" response is, that it is a hold up on Blockchain, for withdrawals and deposits. But as you can see in a screenshot of my pending cashout, 2 hours later, I made a deposit, and it went through almost immediately! With no issues, or delays. They are ignoring every email or inquiry regarding the fact that Blockchain shows zero issues with all transactions, going back over a month now. There are no issues whatsoever, with deposits or withdrawal on or with the Blockchain network. 7bitcasino is lying and placing blame. They will not answer me directly. I have went to blockchain, and it shows absolutely no hold up, no delay, no issues. When 7bit has responded to any of emails within the last 27 hours now, it's basically all the same AUTOMATED response. Can someone please help me get my money,?! I'm desperate here. Please see all the screenshots of everything I have mentioned above.

Thank you

Unseriöses Casino 7BitCasino

Grund Verzögerte Auszahlung

Betrag BTC0.0202035

Diskussion

AskGamblers

• Support Team

vor 2 Jahren

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Dawniecee23

vor 2 Jahren

Thank you, this was resolved
.

AskGamblers

• Support Team

vor 2 Jahren

Dear @Dawniecee23,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

7BitCasino

• Representative

vor 2 Jahren

Dear DAWNIECEE23,

Thank you for bringing this matter to our attention.

Your feedback regarding automated responses is highly valued, and we sincerely apologize for any repetition that you may have encountered. Our team understands that personalized and attentive communication is crucial. Rest assured that your case will receive individual attention from our dedicated support team. Our ultimate aim is to provide exceptional customer service, leaving you with a positive impression of our platform.

Let us inform you that we treat every withdrawal request with utmost seriousness and strive to process them as quickly as possible. Occasionally, certain factors may cause delays in the withdrawal process, which we are continuously working to improve. It's important to note that the deposit and withdrawal processes operate on separate mechanisms, which could account for the discrepancy in processing times between the two.

What is more, as far as we can see, your transaction has been confirmed and completed. Congratulations on the successful withdrawal of your funds!

Once again, we apologize for the delay and any frustration this situation has caused. Our commitment remains unwavering in providing you with the finest service.

Best regards,
7Bit Casino Team

7BitCasino Beschwerde-Statistik

Gelöst 76 / 80

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Durchschn. Dauer 6 Tage

Durchschn. Antwortzeit 2 Tage

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