Royal Ace Casino

If you follow the rules and don’t expect a winning check overnight it’s not bad. I am a real person. I haven’t won here but on sister sites slots of Vegas raging bull silver oaks planet 7 I have. Using coindraw and bitcoin is the fastest. Casino has bad name because it seems most either are trying to redeem bonuses they didn’t follow the rules for or waiting 6-8 weeks for a check or wire transfer from international company most banks and credit unions won’t accept. I enjoy the game and have won thousands between them.

Once you're up big walk away and wait for deposit. I’ve gotten up huge and started spinning $50 /$100 spins to get absolutely nothing or a bonus or free spin for like $200 after spending thousands.. but like I said I was up thousands, that’s on me. Play at your own risk but no rules bonuses are totally worth it to me.

So im actually surprised in reading these negative reviews. I have been playing at royal ace and sister companies for years. Yes while my first few withdrawals were really slow... they have never NOT paid me my winnings. They have always been straight up and a casino I can trust with my funds as well as making card deposits (which definitely has not been the case with other casinos). I have hit numerous jackpots and have always been paid! While you may find a casino out there that processes withdrawals a little faster... you won't find one more trustworthy!

Royal ace and sister companies offer great bonuses. However I can say that after playing there for years, and winning multiple jackpots, most of the good bonuses has me in a category "player is in an excluded class that doesn't allow promo". They probably could take care of their more seasoned players better by offering decent promos. However I can also understand this method... when your making large frequent withdraws. Also this casino is great at being able to contact them when waiting too long for withdrawal. I think sometimes stuff can be overlooked by the casino but once they are made aware..they really do strive to make it right.

Hello, I have a problem with the casino, at the beginning it gave me 60 free spins I played them I made 12$ I continued them I made 105$ and then I said to withdraw (note that the money after playing became withdrawable from bonus money) when I went to make a withdrawal, he told me that I have to make a deposit of at least 10$ from lite coin, I made the deposit and then I had to verify the account through HooYu, they asked for a Selfie and the Identity Card or the Driver's License, I sent them and they said that the The name I have is not the same as the one on the ID. I sent an email to check my problem and solve it and it's been a day and they haven't replied, has it happened to anyone else and if so what did they do? Thank you very much.

I chose the coin draw method because I was told that that would be the quickest an agent. I spoke with told me my money would be here before noon today. Now I’m speaking with other agents who are telling me that it could take up to seven more days. I’m hoping that Tawni sees this as she seems to be the person who gets stuff done with this website.

$100 win with recorded withdrawal and recorded verification deposit. No payout 5 days later and no response from multiple inquiries. I do not believe this to be a valid organization.

Strong Bonuses? It’s the best of the worst? (From what I read, between the sister companies like Coolcat and Slots of Vegas etc). They apparently at the very least pay.. (eventually). They also however cheat, delete your Username into numbers, and ..

My experience is I won $3300 (or 2300$ not positive because I chose to suppress such trauma)., dumbly continued playing. Weirdest part was then deleting my actual username (so I can’t access game data i’m guessing?) All that is on me…what’s NOT on me however is…

1) Rigged machines, 2300$ not a single 777? not a single bonus round? They do it sneaky, auto spin is 3x but pays at 1x. They slow down your reels or skip over bonuses. I purposefully played on because it was “due” only to have it skip over time and again after slowing down. I figured the jackpot would make up for the loses..HAH!

2) The Cashback promo of 15-25%. I believe it was 25% based off the weekly special (Thursday) but I know it was at least 15% of the bonus I played with. Anyways, customer support did nothing but offer me a 25$ chip..not kidding.

3) After not getting anything but w 25$ chip I had an account manager reach out..i’m guessing he saw I spend like 2k plus 10k considering all my winnings. He offered me VIP and to look into the issues but I have yet to hear back..again, I also imagine it was less then coming around and owning that they played me, and instead to confirm my info so I can’t do w chargeback. But that’s just a theory..

Nothing is positive about this whole site. I'm not gonna be the guy to say it's rigged but these people try their hardest so you don't make a withdrawal

After reading reviews I'm glad that I'm not alone. At first it was a "go" for my wire transfer of $400. I wasn't hearing anything from them so asked one of their "top notch" customer service reps. I was then informed that they couldn't do the wire transfer. It was well played on their part cause after I cancelled withdrawal I played through my winnings. Them Slotocash, Raging Bull, Ruby Slots are all part of the same entity so don't go near them!!!!

I have chosen not to make anymore deposits until I was actually paid for a minimal $100 withdraw that I put in for about 4 or 5 months ago. Finally received it today with directions to deposit it only. So I deposited it into my checking account. Just got off the phone with the bank. They will charge me $30 to process the Canadian check. Informed that the Canadian bank will most likely have a fee as well. If there happens to be anything left over I should see it in 6-8 weeks. Won't be playing there ever again.

Bonuses maybe. Actually there really isn't anything good to put here.

They find a new excuse to delay the withdrawal process. Always add a new excuse on. They keep doing it so you will cancel the withdrawal and play your winnings. It's so bad. You can tell they want you to not withdraw.

I like the bonuses is it.

They don't pay it's been 6 weeks and they say its still in processing ridiculous. I wouldn't play here unless you have to much money and just want to waste it. I had a $2500 withdraw waiting for approval for 3 weeks then I had another one for $1500 it was approved before 3 days and still the $2500 is not approved. Now they wont pay the $1500. Don't play here just a warning!!!!!!!!!!!!

As another player stated, they have every excuse in the book. They happily take your money, but do not like sending payouts. After sending them my documents over 8, yes 8 times, they just can't seem to get them......really?

After almost 6 weeks they finally sent 1/2 of my payout. Now they won't send the other half. Again they say they don't have my documents, again won't answer their phone line. One day I spent 18 hours trying their line. It's always the same, you get music for 2 minutes, then a recorded message saying they are busy and they will return my call. It's been now over two months and man many messages left, no return call.

I have emailed them to three different departments over 24 times. Not one return email. There is something seriously wrong with this company.

I have semi luck with their live chat, they will answer after about 35 minutes, and then say they can not help you, because the financial department has to help me. Well, that financial department, they have some strange hours. So I asked them to connect me to them at an hour that they were suppose to be there. And again, another accuse, their computer system is being updated or some crap like that. After 11 hours of that, I lived chatted again. Oh dear, excuse again, their manager M**** L*****, yes his name is M**** L****, is on holiday. Apparently they only have one manager that likes to go on holiday.

Can't wait for excuse number 67 as to why they won't pay my winnings number 2. It has been since October 9th, and I still have not seen my second half of my payout. It is December 21st.Now they are saying that I can't get my second payout, because they don't have my documents, again, (?) and that the first check wasn't deposited. This is a nightmare that won't end.

I warn everyone out there, do not use this casino. You will never see your payouts.

I like the games. That's about it.. The visuals are ok. The bonuses are ok.

The customer service is horrible. They don't ever answer their phone, there is a recorded message, and your only option is to leave a message. They claim they will call back, I left over 4 messages over a 24 hour period, never did get a call back. Payout, its been over a month now, still no payout. They give you the run around. First they gave me the wrong address to send my documentations, twice. Then they claim they never get my emails. They never answer their emails. The live chat is useless, they know nothing. I don't feel I will ever see any of my two payouts.

I was very scared to play on this casino because of the bad reviews and horror stories, but my experience was definitely nothing like any of these. I used some great bonuses to play here and won. I sent in my documents and they were verified within 3 business days.

My withdrawal was requested March 17th and received today, April 4th. A little over 2 weeks total, and keep in mind I sent my documents in around the same time I requested my withdrawal. A 2 week turn-around time for checks, which is faster than some of the other more reputable casinos that I play at. My withdrawals from 1 week later have not even been processed at Cool Cat Casino.

Casino doesn't have Three Stooges II, one of my favorite slots. Also no live dealer.

Stay away from this scammers. Poor casino, disrespectful and amateurish support. They won't pay me my completed bonus and had closed my account because I have contacted support from another country... Deplorable casino room, this casino should be blacklisted immediately. Do not deposit here your money in no way! 0 stars for these swindlers.

The games are fun and I like the bonuses. I have been playing there for a little while.

Very slow payment. I still have not received mine yet. I actually submitted a complaint because it has been so long. Depending on when this gets resolved I might go back and play but not until I get paid.

I do not like how you try and speak with a representative on chat they cannot answer your question especially when it comes to payment. They just give you a phone number or an email to contact. I have tried both and still have not gotten a response. Hopefully this changes.
I will update this once I receive information and my winnings.

The best thing about Royal Ace is their payout. It's by far the fastest I've seen over the years. I wanted to withdraw $1400 and it was approved and available to be in under 2 weeks.

Royal Ace Casino is another online casino which I joined some time ago. The only reason why I joined here was because of free bonus chips.

I wanted to try it out with free no deposit bonus and I downloaded their software. After I completed the registration I was ready to play. You can also play online on instant mode play, but that time I prefer to download software mode, because it was easier to registered account on software.

After I got the bonus money, I played some time but at the end I lost it. I never made any withdrawal here and I do not like that. But it was only no deposit bonus so I am not in bad mood right now. Royal Ace Casino has many complaints here and to be honest I read some of them. I do not like it and also I do not trust them.

Last complaint is really the one that makes me worried and I am sure I will never make deposit here. I do not want to take the risk if I would get paid or not. I like casinos which pay out the winnings very fast in same day of making request or next day. But here is all different and I think I could go on an journey before I would get my money. This is my feeling, thoughts for this casino.

I will rate it with 3 stars. I do not trust them at all. Also Royal Ace Casino has bad ratio here and warning that players may expect slower payouts. I do not like waiting for my payment more months. For e-wallets withdrawals they need up to 10–14 days which is really bad. And pending period up to 10 days is ridiculous. For me this is one of bad casinos.

I have withdrawn 3 times in last 2 months, first 2 got paid in 14 days, last one 32 days because of A mess up they took care of and expressed the payment. I was told they will have wire transfers to US as I can now do that rather then A check which should make the payment faster. And no I do not work there. There bonuses are really good also.

Sometimes slow on payment, see some people complain on here but I have not had A real bad experience.

Lots of no deposit bonuses. Same old RTG games and layout of the download client.

Poor experience with support. Nothing that sets them apart from Cool Cat, Prism, etc. Restrictions around bonuses make it not worth the time.

This casino is straight out fraud. They come up with reasons not to pay u, then they will setup card tables where u wont win a single hand like 21. The dealer gets 20 9 out of ten hands very unfair game. Do not waste your money here, you will regret it like I do.

Fastest payout ever. I play at several online casinos,usually takes 4 to 8 weeks for payout. My withdrawal was approved in 3 days & I had my money in 2 weeks.

Hard to win. Machines are pretty tight, otherwise good selection.

Just came here wanting to inform about their crazy days promo. I love this casino and play here a lot but make sure you get through a specific daily bonus before you start another. It is kinda obvious and standard for casinos, I know, but at the start I didst pay attention to this and until support sorted me out I was kinda doing it wrong.

Anyway, I highly recommend trying it. They have something cool each day.

Played here for a few hours this past weekend. Had a blast, and earned through my bonus quite smoothly. Shuffled around on all sorts of table games and slots mostly because I wanted to try it all. I would definitely come back and play a few games that were good to me. I liked that orc elf game, put me in the mood for watching Game of thrones haha.

I haven't had the same issues that other people have had. Support staff has been good and my payouts have been on time. I had heard some complaints about Royal Ace but I found that many of the issues were overblown. My bonuses were paid right away and I've had pretty good success here in terms of winnings.

I've been to a few Crystal Place Group casinos and enjoyed my time at all of them. I think it's def worth checking out. I've made good money here so it's def a place I'll come back to.