Platin Casino

Platincasino - Delayed payout after account closure

€4,000

Platincasino closed my account for no reason after I won 5000 CAD.

They then proceeded to tell me via email that they can close without a valid reason.

We then communicated via email to process my withdrawal win, and they first said they can't do it via Interac even tho I initially deposited via Interac.

They then asked me for my bank transfer information to do a manual bank transfer. I gave them all the info since they asked for it. Then they tell me they actually can't do it via bank transfer and proceed to ask me for my Mifinity information to send the winnings to my Mifinity account.

I proceed to give them all the info they need, plus all the screenshots for them to verify that it's actually my account.

This issue has now been going on for 3 weeks. and i haven't heard from them in a long time, as they stopped replying to my emails.

I have all the email proofs of all of our conversations if needed.

Platincasino - Withdrawal declined 3 times and no communication why

$5,000

I have tried to withdraw 1200 EUR back to my Revolut VISA card 3 times and all have been declined without any information to why. I have previously been verified at the casino and has made withdrawals to the same VISA card a couple of years ago. I even sent in new documents for verification process again and the documents were approved and yet withdrawal was declined. I have no idea what they want me to do since I get no answers on the support mail and no information what so ever why the withdrawal was rejected.

Platincasino - Platincasino decline 3 times withdraw

€1,200

I withdraw 03 Sep 2024, 21:21 34 Euro from a no deposit offer. See Screenshot please. Since this time my withdrawal has been 3 times cancelled.

1. They wanted 2 documents I sent instant.

2. They wanted another document from another card - I send instant

3. I have to withdraw to another method.

In last email they wrote I have to use another method, but which one didn't told. I am years depositor there. I send 5 emails. Live chat no answer.

Now I am waiting again days. And withdrawal is still pending.

Nobody cares about Players in this Casino. I did maybe 50 Deposits or many more at this casino in past. And they need weeks to withdraw 37 Euro? In past they need 24 hours. Why they not close when they don't want depsoiter?

Platincasino - Rejected Withdrawal of €3982 without explanation

€34

Hi,

3 weeks ago I deposited €1500 (maybe a little too much for my budget, but that’s a weird strategy I use and I make sure to just play for a third of the deposited amount) on Platincasino and on the same day I won a few times and increased my money to €3982.

After that I was done and ready to withdraw my money. Of course I ended up getting asked to verify basically everything which I did and everything got approved.

After getting all my documents in check and approved my withdrawal was still rejected (was made to a Visa card the same method I deposited with and was told to use) I was then told to change to my bank account which I did. That also got rejected after 6days and I was told they needed documents for that as well, they then verified it after about 4-5 days and I made a withdrawal attempt again… 6 days later that attempt was rejected again without an explanation. Of course I tried to contact support several times and I tried to withdraw again with the same result. No explanation.

Now it’s been over 8 days and still haven’t got an answer from their support and they still have the money.

Platincasino - Closed account without any info

€3,982

I got no deposit freespins and with those I won and wagered them through to the point that I got 100€ balance. Then I uploaded all documents and made withdrawal. Two days after that I tried to login to see what is the situation with my withdrawal just to see my account is closed without any info about that. They don't have live chat and they answer to emails once within 3 workdays.

Platincasino - They sized down my Winnings for no Reason and doesn't payout

€100

So on 15 Jun Platin given out 125 Freespins Maxwin was 100€ i wagered it and withdraw 98.52€

On the Same Day i win with a 5€ Freebet 12.03€ and played it trough 20€ and withdraw the 20€ So together 118,52€

On the next day Platincasino rejected the withdraws and screw it down to 100€ for no Reason.

Now the rejected even the 100€. I am a Gold Member at Platin and even verified. I even uploaded my Documents Twice.

i wrote them 2 Emails they didn't Answer and the Chat is dead since a few months.

Platincasino - Complaint regarding my Platincasino

€119

I want to express my feelings that I am feeling very low at this time I have tried to get my money back and nothing has happened from platincasino. I have tried to get in touch with them several times and they told me that they have sent the money but I’ve sent them 2 statements showing that I haven’t gotten the money.

Não resolvido

€5,000

Platincasino - Delayed payment from Platin Casino

I have had a pending withdrawal now since 19th January. I have contacted them once a day and asked for update and they tell me it will be paid "soon". I think I deserve to post a complaint here on Askgamblers for my unpaid 2,200euro winning. It's funny because the finance department was so quick to cancel my previous withdrawal requests and now when all KYC and things are in order I cannot even get an answer from finance but their customer service responds with same words everyday.

€2,200

Raio-X do Platin Casino

Resolvido 14 / 17

Valor médio $1,640

Duração média da reclamação 4 dias

Resposta média 2 dias

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Avaliação do jogador

7.3/10 ● 52 revisões

Principais avaliações de nossos jogadores

DorMaikDD

10/10

Very clear page. Game selection is great. Deposit procedures are also good. The support is also very friendly.

For Christmas, there is always a great action, where I've also won something schonmal!

No loyalty program. More bonus offers would be good. The game search could also be a little easier. Various actions for customer loyalty would also be quite good.

j.springmeier

10/10

Platin Casino is one of the best casinos we have. Good games and winning rate is good too. The team work and answers fast. After a hard working day a good alternative for a sunny evening. I love it.

Mac2406

10/10

When i had start gambling a few years ago, Platincasino was the 1st online casino which i registered and deposit real money. it's also the 1st where i have done a withdrawal with a total of 7.000 € :) at this time withdrawals has been split to an amount of 1.000 € per transaction and i mean to remember a total of 8.000 € per week... the selection of game providers and the count of the particular game portfolio was and is in comparison to other casinos great. After the redesign last year, the support and the events like fathers-/mothers-day are very personally. e.g. after i wrote my mothers address, they send at its own expense flowers to mothers day and on fathers day, i got an exclusive and limited barbecue-bag after a drawing. To sum up, great selection of game providers and portfolios, fast and friendly support, nice bonus and transparent terms

i don't like the slow withdrawal process - ok, this will take mostly within 24 hours and is faster than many other but at times when instant banking and ewallets are most of payment methods, i have the claim, that withdrawals of deposit without bonus (in this case they have to check e.g. max bet or allowed games) performed within few minutes ...

Mark1234

6/10

If you like fast withdraws than this casino is one of the best there is. Fast support and many slot games. Chat host is really friendly but always the standard reply if you ask something.

How much you will deposit this casino how many time you ask give nothing as a loyalty gift. If you deposit 10.000 a month still nothing. All the time the same standard reply as follow are promotions. The most casinos you will earn points to get something back like bonus money or free spins or real money but here nothing

Moehre84

9/10

The support team is kind and quick. By far the best slots online. Nice looking site and good on mobile too. They have cool raffles and promotions going on.

No loyalty program. So far no winnings :(. But I will try the next time. I don't like the live casino. Could be more bonus as a welcome gifts or more freegames.

klinik

10/10

Really nice looking site with many slots. Really easy to navigate and slots running smoothly. No hidden T&C and yes, 1st deposit bonus code should be put in. But the main reason, the verification and withdrawal. I played threw wager requirement and made withdrawal. Account was verified in 5 minutes, yes in FIVE minutes and cashout was proceed in 10 minutes, yes, in TEN minutes. Just as for me to remember some casino's take over 3 weeks to do that... Platin casino is a sure keeper.

Nothing really to dislike. Maybe just standard "complain", more providers ;) Overall, Platincasino has a big yes in my book of gambling. Great job people, keep up the great work you do there :)

cocojhn

9/10

Good casino overall a lot of games.
Really fast withdraw times with creditcard - fastest I ever had like instant.

A lot of deposit bonuses to take if you like bonuses.

Really good selection of slots aswell

Nothing so far. I have self excluded me for 30 days since I won big and dont wanna pay it back and it works very well. But I wish u could chose 60 days also :)

kensan88

8/10

Very good casino with a huge variety of providers
Easy to navigate interface with the ability to filter providers which i find of outmost importance nowadays.
Easy to check on your account, wagering, documents, bank history.
The slots are lag free which is awesome.
Verification went easily in about 7-10 hours.
Fast withdrawals

You do need to provide alot of documents in order to have your account verified so please before you deposit check the list, doing this avoids hustling with Customer Support after.
The customer support is not so friendly (yes Christina you )

tonywow