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Golden Star Casino

Nossa classificação CasinoRank
1/10
CasinoRank
Classificação dos jogadores 138 Avaliações
Tempo de resposta às reclamações 11 Reclamações
2 dias média 11 Reclamações
O que gostamos
  • + de 2.500 jogos de cassino
  • Retiradas rápidas, em 24 horas
  • Diversos métodos de pagamento
  • Suporte 24 horas, em português
O que não gostamos
  • Poucas opções de jogos de mesa
Aviso de afiliação

Nosso conteúdo contém links afiliados e podemos obter comissão sob registros e depósitos feitos no cassino por meio desses links. Nós apenas recomendamos cassinos licenciados e não aprovamos qualquer marca que não é verificada por nossos especialistas de cassino. Saiba a verdade. E, então, jogue.


Detalhes de Golden Star Casino

Aqui você encontra todos os detalhes sobre esse cassino.

  • Geral
  • Pagamentos
  • Jogos
  • Jogo Responsável
  • Atendimento ao Cliente
Website
https://goldenstar-casino.com/pt
Estabelecido em
2012
Licenças
Curacao
Empresa
Programa de Afiliados
Idiomas
Alemão, Búlgaro, Chinês, Coreano, Croata, Esloveno, Espanhol, Finlandês, Francês, Grego, Hindi, Húngaro, Inglês, Italiano, Japonês, Norueguês, Polonês, Português, Russo, Tcheco
Tipo de Cassino
Jogo Instantâneo, Celular
Programa VIP / Fidelidade
VIP Program
Redes Sociais
Facebook, Telegram, Instagram, X, WhatsApp

Golden Star Casino é um dos cassinos online que tem mais de 2.500 jogos de cassino produzidos pelas melhores operadoras de jogo, como NetEnt, Betsoft, Habanero, Mr. Slotty, SoftSwiss, iSoftBet, GameArt, Qucikfire, Thunderkick e Amatic. O site está disponível em diversos idiomas, inclusive português. O cassino pode ser acessado pelo celular e há uma área de cassino ao vivo para jogadores que gostam da sensação de um cassino real. O Golden Star Casino é licenciado e regulamentado pelo governo de Curaçao. 

Países e territórios restritos

Jogadores de alguns países não podem se registrar e muito menos jogar valendo dinheiro real devido algumas restrições. A relação completa de países e territórios restritos pode ser consultada em “mais detalhes do cassino”.

Jogos online

Um dos diferenciais do site Golden Star Casino são as ótimas fornecedoras de caça-níqueis online que o site oferece para os jogadores. Platipus, Booongo, Spinomenal, Playson e Bgaming estão entre as principais delas. 

Os slots podem ser encontrados logo na página principal do site e também nas diversas categorias disponíveis, incluindo novos jogos, jackpots, bonus buy e jogos cripto. Se preferir, os usuários podem selecionar o jogo preferido de acordo com a fornecedora ou ainda por nome, utilizando a ferramenta de busca. 

Entre os jogos mais populares, estão caça-níquel Lion Gems: Hold and Win, caça-níquel Joker's Coins: Hold and Win, caça-níquel Christmas Big Bass Bonanza, caça-níquel Aztec Magic Megaways

Vale destacar que o Golden Star ainda oferece jogos de mesa populares. Entre os destaques estão bacará, blackjack, roulette, vídeo poker, bem como suas variações. 

Na seção outros, os jogadores podem acessar diversos títulos de vídeo bingo, jogo do bicho, keno online, crash games e jogos de prêmio instantâneo.

Cassino ao vivo

O site ainda apresenta uma variedade de jogos de cassino ao vivo. Nessa área, há diversas opções de salas, todas com transmissão simultânea e crupiês reais. 

Quem gosta de tentar a sorte em um ambiente mais interativo e imersivo, poderá contar com diferentes tipos de jogos ao vivo, como roleta, blackjack, bacará e poker. 

Cassino para celular

O Golden Star Casino é muito prático e acessível, o que significa que pode ser utilizado por meio de vários dispositivos, não somente em computadores. 

Os jogadores podem jogar caça-níqueis por smartphones e tablets, tanto de sistemas iOS quanto Android, uma vez que o site é otimizado para navegadores mobile. Além disso, todos os demais serviços do cassino estão disponíveis para celular, como suporte, registro de conta e promoções. 

Suporte

Quem precisar de ajudar ou tirar dúvidas poderá contar com a equipe de atendimento ao cliente do Golden Star. A maneira mais rápida e fácil é por meio do suporte via chat online, que funciona 24 horas, todos os dias e está disponível em português

Ainda é possível enviar um e-mail para o cassino ou contatá-lo por meio de número de telefone internacional. Há ainda uma seção de FAQ com respostas para perguntas mais frequentes. 

Imparcialidade e segurança

O site é protegido com a tecnologia de criptografia SSL que mantém as informações confidenciais dos jogadores seguras e protegidas. O cassino foi auditado pelo iTechLabs, um laboratório de testes de certificação para sistemas de jogos online.

Isso significa que os jogos de cassino encontrados no Golden Star Casino utilizam gerador de números aleatórios, o que garante resultados imparciais e justos o tempo todo. 

Jogo responsável

O Golden Star Casino apoio o jogo responsável. Por isso, o site só permite acesse a pessoas com 18 anos ou mais e oferece aos usuários ferramentas de controle.

Tais ferramentas permite estabelecer limites de depósito, aposta, perdas, bem como criar períodos de pausa/intervalo e até mesmo realizar a autoexclusão.

StallCation

Reclamações

Leia as reclamações que outros jogadores deixaram sobre Golden Star Casino. Saiba mais sobre reclamações.

Mostrar todas as reclamações
Golden Star Casino - Refund delayed declined
Dear AskGamblers Team! I'm writing a complaint because i have troubles getting my money from Golden Star casino! I stumbled upon the website, and decided to sign up. Before signing up I have asked their live chat whether if I'm allowed to place bets from Finland , which they have confirmed therefore I've signed up. Once the deposit went through however I couldn't place any bets. I contacted their customer service via Live Chat and they were not able to resolve this issue. Next I wanted to withdraw my money however I was denied, due my profile was not verified yet. I verified it and after verification they have told me that I can't withdraw my money unless i wager 3x times the deposited amount. Therefore they've directed me to send an email to their customer service from which i've later received that due to geo-restrictions I am unable to wager my money. So at this point I couldn't withdraw my money due to the fact that I was unable to wager because of their geo-restrictions. After that the customer team asked me to provide my bank account details which I did. They've told me that the issues has been forwarded to their payment provider however they could not tell me a definitive timeline how long would it take to review my case. Furthermore I've read the casino's Terms and Conditions and I could not find a paragraph where it says players from Finland are not allowed to participate. Secondly I was mislead by their live chat as they have told me that I can place a bet from Finland, which they've admitted in their apologising email. Lastly if this is the case why am I able to open their website from Finland if they have geo-restrictions? So therefore I think it is completely unreasonable for them to hold my deposited 200 euros as I was mislead by them, furthermore I can not fulfil their wagering requirements due to geo-restrictions, so my money is stuck with them. I would like to ask Golden Star Casino to provide an immediate payback of my deposited funds as they are holding my money wrongfully. 4 days have been passed and there is still no information from them.
staus Resolvido
€200
Golden Star Casino - Withdrawal Nightmare
Hi there
I have been playing at this casino for quite sometime and without any decent withdrawal up until now. I didn’t have any issues for the small amounts withdrawn (ie. $50 through to $300). But I finally had a win of $1400 yay but have had nothing but problems. It’s been terrible. I used the normal withdrawal method (Visa card) as I have always done with them (same card also) and same card at all other casinos (never any issues). So I withdraw the $1400 and it gets ‘canceled’. Yes I ensured the play through requirements were met as always. I asked why it was cancelled and was told it was an ‘issue’ with my bank and to contact my bank. I did and my bank advised there was no issue on their end and I had never heard of this ‘bank issue’ before. So, I tried again, it was ‘cancelled’ again. I’m told the same thing and told to use another withdrawal method. I try a smaller amount of $400 on my usual Visa card and it also was ‘canceled’. A million messages later and no one is making sense and my frustration is through the roof as I ask for a manager but no one will help. They tell me to now use a bank withdrawal instead. Ok, by this stage I just want it done. I go through the process of giving my bank details plus required screen shot of proof of bank account (statement). I get a message to say my withdrawal again canceled. Now indeed my frustration has hit the roof. I was told that my statement screenshot wasn’t accepted by the finance department yet I did everything correct and as asked. I complained and asked to speak with a manager. The live chat rep then said she ‘convinced’ the finance department to accept my submitted document and that the withdrawal has been approved and processed. It hasn’t. It still sits as pending days later and I ask why is it still sitting as ‘pending’ and not ‘approved’ when I was told it was approved and I got told that they were ‘waiting to hear from my bank’. I have never heard of this either and I’m at my absolute wits end. It’s been a terrible experience with a casino I have been a long time loyal player with. It’s not right nor fair to do. Please help. Thank you kindly
staus Resolvido
$1400

Estatísticas de Reclamações

Resolvido 9
Valor médio $ 7,211
Duração média da reclamação 21 dias
Resposta média 2 dias

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Avaliação do jogador
7.2/10 138 revisões

Principais avaliações de nossos jogadores

Has amatic games and a wide variety of other games.

I made a $20 euro deposit and didn't receive the 50% match offer because I pasted in the wrong bonus code by accident. I pasted in HAPPYWEEKEND instead of LUCKY50. I only noticed after I deposited and I straight away spoke to live support to let them know that I accidentally pasted the wrong code, the person I spoke to was not helpful at all and basically said I can't do anything because its my fault and to make another deposit. I didn't even play the $20 euro yet and I asked if they could manually adjust it for me but after a long wait for a response I get told its not possible. That is not true because even when I deposit previously with the correct code the 50% doesn't show up and I have to speak to support each time to have it added and I even get told that I didn't put the code in which is incorrect so I've always had it manually added.

If you look at my transaction history you can see I always use the correct code, it was only this time I didn't notice I pasted the wrong one in.

Live chat is not helpful at all and I don't think my email I wrote will ever be replied to, that's why I'm also posting here.

Dear POO, Thank you for your review on AskGamblers. It brings me great pleasure to hear that you like the selection of slots in Golden Star Casino. I am then very sorry to read that you feel dissatisfied with our Casino. Please be careful when entering bonus code next time. On behalf of my team, thank you for patience and apologize for any inconvenience. I can ensure you that we’ll continue to work hard in order to improve our support service and keep delivering the best gambling experience. I really hope you will keep enjoy playing in Golden Star Casino. If you need any assistance in the meantime, please feel free to contact our support agents that are more than happy to help you further. Mega Good Luck, Katherine

user avatar

Very modern casino. A lot of different games. You can try to play at all. I liked that the attachment begins with small deposit 10 -20$. A fast and easy withdrawal. I like to play long, and just at this casino I did it.

Dear VAN7DIESEL, Thank you for your feedback for Golden Star Casino and for rating us an incredible 10 Stars. Our team is very glad that you are happy about so many features on our website: modern design, fast and easy withdrawals, and a lot of slot games. I am happy that you were enjoying your casino experience and staying with us! Super Best Regards, Katherine

user avatar

many games to play.....
Lucky50 promotion on weekends

The most stupid CP points system i've ever seen. Only from "golden star" you get 10% cash back. Until now i deposited €700 and i have 250 cp points. For "golden star" status you need 5000 cp points!! In that rate i need to deposit €14000 before i get some cashback.

Dear RS72, Thank you for taking the time to review Golden Star Casino. Collecting CP points at our casino provided for bets, not for deposits. These CP points you can exchange for real money at any level. If you would require any information on CP points Casino regulations you can find in the Bonus Policy section of the Golden Star Casino website or please kindly contact our friendly customer service team and they will guide you further. In the meantime, I wish you all the luck whilst playing on Golden Star Casino and I hope you have a great day ahead. Katherine

user avatar

I joined this casino several months ago when I was looking for new Amatic casinos to play in. I liked the looks of the website, everything was easy to find. Later on they changed the design so now it’s even better. Like I said I joined this casino because of the Amatic games they had. They also have video slot games from a number of other providers like NetEnt, Endorphina, Pragmatic Play, Booming Games, Betsoft, SoftSwiss and so on. So the choice of games is big and everyone will find some game to their liking.

They also have a decent bonus offer for all new and regular players. If you decide to make a deposit and play in the casino you can redeem match deposit bonus promos on your first 3 deposits in the casino. You will get a 100% match up to $100 + 50 free spins on Aloha, Starburst, Fruit Zen or Boomanji, 75% match deposit bonus up t $100 on your second deposit and 50% match up to $100 on your third deposit in the casino. My recommendation for the free spins is to always play the Betsoft slots as they pay more than the NetEnt ones. They also have a regular weekend 50% match reload bonus with the code LUCKY50 which I used on a regular basis.

I had a few withdrawals in this casino and about a dozen deposits so far. Documents verification is almost instant so you won’t have any problems there. As far for payouts it usually takes between 12-24 hours before your winnings are paid to your e-wallet account. They also have a decent loyalty policy. I would get some freebie after 2-3 deposits but you have to wait for a manager’s approval before you receive it as the live chat operators can’t do anything. As for live chat the operators need to work a bit on their English but all in all you’ll come to an understanding. Overall, a decent casino to play in and a safe one from my experience.

I opened up an account at Golden Star Casino thru AskGambler's link. I made a Bitcoin deposit on the first day and won a little and made a withdrawal. Although the withdrawal was within their time limit of 0 to 24 hours, I talked to the Live Support and he said usually it takes about 10 minutes for Bitcoins. But apparently it took almost an hour before it was processed.

Today I made again a Bitcoin deposit and again made a little winnings but as experienced previously, the withdrawal took about 20 minutes before they processed it. Compared to BitStarz and BitCasino.io, wherein withdrawals are almost instantaneously (under 2 minutes tops), I hope this will be done as well by Golden Star considering they have a high rate here at AskGamblers. As for the games, I think it is also similar with BitStarz.

But then again I would still recommend this Casino as they are real and solid company.

Slow withdrawal on Bitcoin compared to BitStarz and BitCasino.io.

Good selection of games, efficiency customer support, fast payout! Must try at this casino.
Keep it on ^-<

Dear RUSSELFOO, I am very happy to read that you enjoyed playing with our casino and you like the game selection, support team and really fast payouts Golden Star Casino has to offer players. It is always nice to hear such positive feedback for our casino on AskGamblers.com. We wish you all the very best of luck your future enjoying Golden Star Casino. Katherine

user avatar

The new design and functionality are great! I was shocked to see the new site. Now he looks like a very modern and makes to attract attention. New functionality is very interesting. I hope the new look will not worsen the work of your team. It is a pity that there are no tournaments. I would hope that they will very soon. Thank you for your work!

No running tournaments. Not all pages have been translated into languages.

Dear LUCKYMAN, Thank you for kindly leaving your feedback for Golden Star Casino. I am very happy to read the positive feedback you have left for us, and it is great to hear you feel our casino with a new look, this feedback means a lot to us. I hope you also enjoyed the winnings on Golden Star Casino. Very soon we will finish our latest updates and run a Tournament. All our players will earn Comp Points which are can be exchanged for real money, stay tuned. Yay! I wish you all the luck playing on Golden Star Casino and I hope you have a Merry Christmas and Happy New Year ahead! Katherine

user avatar

+ Seems like a deacent selection of software providers, even thoug alot of them disapeered suddenly.

- Support dont speak OR understand to good English, so I had a hard time communicating with them on chat.

- Couldnt send the chat we had to myself (guess they dont want any proof). Asked for time we started chat so I could post this here, and even this I had to argue with them to provide. Chat was at 22.10 danish time, and ended 23:14. Simple questions, never a correct answer.

- Didnt receive any money deposit bonus on deposit. So went to aloha machine for free spins, and I got a error on this machine saying I was restricted. Tried startburst and the same thing happened. Now I cant even find these machines anymore, or any other for this provider. I didnt click any "I don't want to receive any Bonuses" on first deposit.

- They dont have Danish Gambling Authority License, but still allow danish players to enter.

Dear MRDKHEJ, Thank you for taking the time to review Golden Star Casino. Please accept my sincere apologies for the service you feel our customer support team provided you. I would now like to investigate this matter further for you in hope I can help you with your case. Probably mentioned restrictions occurred because of your location. Provider, in its sole discretion and from time to time may limit access to slots for players from certain countries. Anyway, I would appreciate if you would allow me to look into this matter further for you to help provide a solution. So I can locate your account with Golden Star Casino, please forward me an e-mail from your registered e-mail account to [email protected] with my name in the subject line. Once I have your email I will be able to locate your account and of course, help you further. I will also be able to view all communication you have had with our support team and provide feedback to the agents you spoke with. And as for a license. Our casino is licensed and regulated by the responsible authority of Curacao in accordance with the laws of Curacao and the Netherlands Antilles. The terms of such license do not include any prohibitions and restrictions for Danish players. We are not providing facilities for remote gambling or advertising to consumers intentionally within the territory of Denmark. Thus, the ban on entry for Danish players is the prerogative of the responsible authority of Denmark. I wish you all the luck playing on Golden Star Casino and I hope you have a Merry Christmas and Happy New Year ahead! Katherine

user avatar

Good game selection, live chat and decent ratings meaning the casino seems serious.

Wont be playing there again, no mobile site and very poor game payouts, deposit lost in no time without bonus round. Bad first impression, closed account, at least that went fast. 3/10 is my rating.

Dear CAESAR2, Thank you for interest in our website and taking your time to review Golden Star Casino. I am happy to read that you feel we hold a good game selection, live chat and I hope you feel our Casino has huge potential, we appreciate your kind comments. I am then sad to read that you no longer are enjoying your gaming experience with Golden Star Casino due to our poor payouts on certain games you have played with us. We, of course, are sorry to hear you feel this way. When gambling, winnings are unfortunately never guaranteed but I do understand that at times when players have a run of bad luck they can feel that their gaming experience is no longer entertaining and enjoyable for them. We are always on the move and do our best to earn our players confidence. In the coming Christmas, it is our intention to release new designs for the website and for the integrated mobile version you will get them excited about. I look forward to hearing from you again, until such time I wish you super best week ahead! Katherine

user avatar

The best Casino I ever played at.
I cant belive how fast Payouts they have 3 min after request.
10 min for kycs.
Everything there is 10/10.
So many fun Games.
They realy care for the players REALY.
The Best of The Best.
Thanks Golden Star.

Nothing i like everything there. They have everything a Top Casino should have

Dear Melorium, Many thanks for giving such great feedback about Golden Star Casino, we really appreciate that. Our ambition is to be the best online casino in the world and we cannot do that without comments we receive from our players. I can assure you that such feedbacks continue to motivate all of us to strive for creating exceptional gambling experiences for our players every day. I will keep our team informed. Have a great day and good luck, Katherine Golden Star Casino

user avatar

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