Golden Star Casino

The customer support is very good. Complimentary points are awesome. Their tournaments are good. Alot of games means lots of fun. :)

Fast deposit and withdraws always been working fine. Never having any problems and been playing there now few months.

Missing few providers that I like (wms and play'n Go)

Wide variety of providers, which you can find in several online casino more reliable and more serious than the golden star.

The worst online casino. Many errors while playing on their slots machines. They set the minimum bet on all amatic slots at 0.10 x 5 = 0.50 that I find absurd.

About bonuses, all you have is the 50% reload promotion with 60 free spins divided into 20 spins per day, that you have to claim every day, on the worst and stupid slot in the history of online gambling: " Lucky Sweet " of Softswiss which is 5 lines at a value of 0.01, you can never win $1 from those free spins on this slot machine.

And after all that, while playing on any slot, I got an error window pop up "casino error" every 10 to 15 minutes, and precisely when the machine started to pay back, so I had to reload the slot again, and start losing again and again, I have taken many screenshots of those errors.

You can not play an EGT slots when you deposit with the bonus. I did not even have fun playing on every deposit I made, all my deposit did not exceed 15 or 20 minutes of playing while playing with the minimum bet. With these interdiction, the total lack of promotions, as well as the vulgarity to impose the minimum bet to play on several slot machines, I don't see why a player or myself will continue to play in this casino unless we find pleasure in losing money.
There are better casinos, no interdiction what to play or not with the bonus, many bonuses promotions, and all slot are sets to their original minimum bets.

I have never withdraw money from this casino to know the withdrawal times. But the question remains, how this casino stands on the top of askgamblers.

Standard casino, like Loki and others. Reasonable variety of providers, easy to navigate, payout terrible (but it not depends on the casino, but on luck and on the providers), a typical product of the market.

It offers only the same promotion: 50% more 60 free spins (in the weekend). But the free spins are ridiculous: 60 divided in three parts of 20 in the most stupid slot of the market: Lucky Sweet of Softswiss. An "incredible" 0.01 x only 5 lines. And it is a game without free spins or bonuses. It means that the possibility to win using these free spins it is very, very, very closed to zero. Is should be much more serious NOT offer any spins at all. I am tired of fake promotions.

The customer support is outstanding!
Deposits in BTC are almost instant.
Huge selection of games.
No need to verify account with ID*

*Withdrawal to a bank account or credit/debit card takes a little more time without the document verification.

God selection of games. Nice layout and user friendly.

Unfriendly chat. Have To verify several Times even do you already is verified. Long withdrawal time.

Good bunch of popular games. Lot of different promotions on site

Couldn't get money out. I'm from New Zealand. Saw same problem to Canadian players

The best providers (Netent, Microgaming) are here.
Great customer service and live chat.
The payment request was approved within 5 minutes!
And money has arrived at my Neteller account!
I can recommend it to everyone.
Great casino :)

Decent bonus wagering requirements. Regular promotions.

Slow withdrawals. Weak and slow support (if available at all). Strange verification process - requirement to to make a selfie and write and hold some ransom type note in photo. Another bad habit is rejecting withdrawal and not letting customer know. Not classy.

Only bad news here.

I deposited 500EUR via Neteller, I played whole deposit once in live game black jack. Terrible message I received saying this:
"Before the withdrawal, the deposit should be wagered at least 3 times.
It is done to avoid fraudulence and money-laundering activity at our casino.
Please, do not hesitate to contact us via email or live chat any time!"

When I went to live chat asking how they mean it with money laundering they failed to answer from which I assumed they use false information about money laundering to keep you wager your deposit more than it is usual.
From my experience money laundering policy says that deposit has to be wagered only once. No required for further wagering.

When I ask representative about Terms and Conditions which say opposite they copy me text in T&C that says this
"If a player requested a withdrawal of the funds, but the sum of made bets since last deposit is less than 3x (three) times the size of that deposit, the Casino reserves the right to charge the player the costs of transaction processing, including deposits and withdrawals."

After this they said I have to pay insane 10% from amount requested for payout. When I ask them if they really pay 10% on banking fee they failed to tell me true as it was with them since beginning, just trying to misleading people since beginning to the end. I would be happy to cover their banking fees in full however it would be maximum of 5% and what they ask is simply greedy.
I am now in contact with Neteller to figure out exact fee this casino paid for my deposit and potential 500EUR withdrawal.

Extremely disappointed that Casino says about money laundering policy, giving three times rollover and charging incredible 10% withdrawal fees. This casino for sure does not deserve any attention to play form customer point of view.

Take this in consideration and best if you avoid to play here.
Cheers guys!

Lots of games and easy deposit methods. Great option for live games too!

Withdrawal cannot be done using bank transfer. Why do they ask for bank statements then? My bank cannot accept overseas payment into my debit visa card. How can I cash out?