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Cassino Casinia

Nossa classificação CasinoRank
6.4/10
CasinoRank
Classificação dos jogadores 34 Avaliações
Tempo de resposta às reclamações 60 Reclamações
2 dias média 60 Reclamações
O que gostamos
  • Versão para celular disponível
  • Suporte via chat online disponível
  • Limite de retirada variado
  • Pagamento processado em até 24 horas
O que não gostamos
  • Restrições para alguns países
Aviso de afiliação

Nosso conteúdo contém links afiliados e podemos obter comissão sob registros e depósitos feitos no cassino por meio desses links. Nós apenas recomendamos cassinos licenciados e não aprovamos qualquer marca que não é verificada por nossos especialistas de cassino. Saiba a verdade. E, então, jogue.


Detalhes de Cassino Casinia

Aqui você encontra todos os detalhes sobre esse cassino.

  • Geral
  • Pagamentos
  • Jogos
  • Jogo Responsável
  • Atendimento ao Cliente
Website
https://casinia.com/br/
Estabelecido em
2017
Licenças
Curacao
Programa de Afiliados
Idiomas
Inglês, Alemão, Húngaro, Norueguês, Polonês, Português, Russo, Finlandês
Tipo de Cassino
Jogo Instantâneo, Celular, Crypto Casino

O Cassino Casinia é um cassino online oficial, que tem como detentores o grupo de empresas Araxio Development. O cassino proporciona aos jogadores a oportunidade de jogar os melhores títulos desenvolvidos por empresas de software líderes, tais como NetEnt, Quickspin, Pragmatic Play, Rival Gaming, Amatic Industries, Habanero, Yggdrasil Gaming, iSoftBet, ELK Studios e Igrosoft. O cassino prioriza oferecer grande variedade de jogos para todos os gostos, em um ambiente confortável e seguro para todos os seus clientes. O Cassino Casinia é licenciado e regulado pelas leis de Curaçao.

Restrição de países e territórios

Por conta de normas rígidas e regulamentações, jogadores que residem em certos locais não podem efetuar registro no cassino. A lista completa de países e territórios restritos pode ser consultada em "Mais detalhes do cassino".

Jogos Online

Os jogadores no Cassino Casinia podem desfrutar de uma extensa seleção de caça-níqueis online e jogos de cassino. A seleção de caça-níqueis de vídeo é a maior e oferece títulos como: Humpty Dumpty, Big Bad Wolf, Divine Fortune.

Quanto à seleção de jogos de mesa, os membros do cassino podem acessar uma vasta diversidade, com opções de Roleta, Blackjack, Bacará e Pôquer. Há variedades como Roleta Americana, Roleta Europeia, Bacará Gold, Atlantic City Blackjack e Blackjack Clássico. Aqui, os jogadores também irão encontrar o Joker Poker, Jacks or Better e Bonus Poker.

Jogos ao vivo

O cassino ao vivo oferece a opção de disputar jogos de mesa contra crupiês reais. A lista de jogos de mesa ao vivo no Cassino Casinia inclui Roleta, Blackjack, Bacará e Pôquer.

Jogos para celular

Aqueles que preferem jogar em seus celulares gostarão de saber que o Cassino Casinia oferece dezenas de caça-níqueis e jogos de mesa populares para serem acessados de qualquer lugar. Aliás, não é necessário fazer download de aplicativo, pois tudo o que os jogadores precisam fazer é visitar o site do cassino por meio de um navegador móvel compatível e, simplesmente, clicar em seus jogos favoritos para jogar.

Suporte

Os membros que precisarem de assistência podem usar o serviço de suporte via chat online, que conta com uma equipe de atendimento qualificada e prestativa. O recurso funciona 24 horas, 7 dias por semana. Também é possível entrar em contato com o cassino por e-mail e telefone internacional ou ainda consultar a seção de perguntas frequentes para obter mais informações.

Segurança e imparcialidade

Como o Cassino Casinia é licenciado e regulado pela Gambling Commission of Curacao, portanto, os jogadores podem ficar tranquilos, pois o software utilizado é seguro e controlado regularmente.

Todos os jogadores podem estar certos de que os jogos no Cassino Casinia foram testados pela organização independente TST (Technical Systems Testing), que é uma das empresas mais reconhecidas no mundo a conduzir testes independentes quanto à imparcialidade e precisão dos jogos de cassino.

StallCation

Reclamações

Leia as reclamações que outros jogadores deixaram sobre Cassino Casinia. Saiba mais sobre reclamações.

Mostrar todas as reclamações
Casinia Casino - Formal Complaint Repeated Cancellation of Withdrawals Without Valid Explanation

I am writing to formally complain about Casinia Casino’s repeated and unexplained cancellation of my withdrawal requests, despite my account being fully verified.

I have attempted multiple times to withdraw my winnings, and each withdrawal has been cancelled without a valid reason. On every occasion, your support team reassured me that everything was in order and that I did not need to worry, only for the withdrawal to be cancelled again afterwards without any explanation.

Initially, Casinia claimed the issue was related to my banking method, so I followed your advice and changed my withdrawal method to bank transfer. I then submitted a new withdrawal request of $1,000 via bank transfer. I was told by Casinia support that if this withdrawal were to be cancelled again, it would be due to my bank.

To rule this out, I contacted my bank directly. My bank confirmed that they do accept transactions from online casinos via bank transfer, and that there were no rejected or failed incoming transactions on their side. They also clarified that they do not accept casino payouts via Visa debit transfers, which contradicts the explanations provided by Casinia.

Additionally, I submitted my government-issued ID and driver’s license as requested and complied fully with all verification requirements. At no point have I been informed of any outstanding verification issues or missing documents.

Based on the above, it appears that Casinia is providing misleading and inconsistent information regarding the reason for my cancelled withdrawals. I have not been given a clear, documented, or legitimate explanation for why my legitimate winnings are not being paid.

I am formally requesting:

A clear written explanation for the cancellation of my withdrawals

Immediate processing and payment of my verified winnings

Full transparency regarding any alleged issues with my account or withdrawal method

If this matter is not resolved promptly, I will escalate this complaint to the appropriate regulatory authorities and independent dispute resolution platforms.

I expect a written response and resolution without further delay.

Sincerely, < first name removed >

staus Resolvido
$1000
Casinia Casino - 482000euros blocked
Hello,
I am turning to AskGamblers because of your professionalism and your reputation for impartiality. Your assistance is essential in helping me resolve an issue with Casinia Casino, which is refusing to pay out a progressive jackpot of €495,010.61, won on September 17/2025, and is deliberately blocking the KYC verification process despite my multiple follow-ups and the repeated submission of all requested documents.

🔹 Context and Facts:

Account created on Casinia Casino on July 18, 2025, confirmed on July 21, 2025 (welcome email from [email protected]).

17 sept. 2025:
01:41 AM – I won the Jackpot Card progressive jackpot on the game Secret of Cairo, with a total of €495,010.61 (screenshot provided).
01:53 AM and 09:38 AM – I requested two withdrawals of €1,000 each.
3:00 PM – Casinia initiated a KYC request, asking for several documents, including:
Apple Pay transaction history from 17/08 to 17/09
Proof of funds / wealth
Proof of bank account ownership
Proof of ownership for credit cards ending in 6412 and "9952" (the latter does not exist)
________________________________________
🔹 Documents Provided (multiple times – on 17/09 and again on 20/09):
I submitted all requested documents multiple times, including:
Bank statements, IBAN, proof of card ownership (6412, 6247, 9341, 9950)
Salary certificate
Apple Pay payment screenshots
Complete transaction history
Most importantly, I clearly demonstrated that the card ending in 9952 does not exist. It appears to be a typo, likely referring to card 9950, for which I provided full documentation.
I reported this mistake via live chat on September 20, and again by email to [email protected] on September 26 – but I have received no reply to date. (All emails and chat transcripts are attached.)
Despite this, Casinia continues to ignore my emails and keeps repeating the same document requests, disregarding my explanations and the proofs already submitted.
For clarity:
My main card used for Apple Pay ends in 2052, issued by Nickel.
All other cards are single-use virtual cards issued from my Sumeria bank account.
Both accounts belong to me, and all cards are in my name. I have submitted proof of ownership for each of them.
________________________________________
🔹 Attempts to Resolve the Issue:
Between September 20 and today, I have sent multiple emails to both [email protected] and [email protected] – none have received a proper response.
On September 27, seeing that nothing had progressed, I resent all KYC documents again.

I also contacted live chat several times – each time I was told “your request has been forwarded to the relevant department/VIP manager” with no further details or action.
On September 28, I sent a formal complaint via email – still unanswered.
Even though I submitted all documents for KYC on 17/09 and again on 20/09, and despite two weeks of “pending verification” and no meaningful response, Casinia requested the same documents again on October 3, 2025 (proof of funds, card ownership, address, etc.) and continues to ask for the non-existent card 9952, despite the detailed explanation and evidence I provided.
________________________________________
🔹 Additional Notes:
On August 25, 2025, I was able to withdraw €500 to my bank account without any KYC checks, which raises serious questions about the sudden, inconsistent enforcement of KYC procedures.
As of now, the balance on my Casinia player account is:
€480,000.91
Two withdrawals of €1,000 each still pending

Total blocked funds: €482,000.91
This is a progressive jackpot, and the full amount should have been funded by the game provider.

As the legitimate winner, I hereby formally request:

What I Request:
- Validation of my KYC verification
- Full payment of the total amount (€482,000.91) to my newly opened bank account at La Banque Postale (I have opened this "La Banque Postale" account specifically for this occasion, as it involves a large sum of money, and I will send the bank details (RIB) to Casinia as soon as needed).
- I also demand that Casinia issues an official, signed confirmation letter including:
The exact amount owed: €482,000.91
The date of the win and confirmation it was a progressive jackpot
The game name: Secret of Cairo
The date of the planned bank transfer to my La Banque Postale account
A statement that Casinia will confirm the origin of funds to my bank upon request
- I respectfully request that AskGamblers does NOT close or mark this case as “resolved” until:
I have received the full amount in my bank account, and
I have personally confirmed receipt of the funds to AskGamblers.

I am fully willing to resubmit all documents if needed.
Once again, I insist that this complaint must not be marked as resolved until the full amount of €482,000.91 is paid and received in my account, and I have personally confirmed the transfer to AskGamblers.
________________________________________
Thank you in advance for your valuable support.

Please let me know if any additional information is needed.
Kind regards.
staus Não resolvido
€482000.91
Casinia Casino - Technical error Casinia
I've been waiting since January for a decision regarding the payout of the guaranteed jackpot prize. I drew two red balls, giving me half a million. I pressed another ball, and the game froze, with a technical error, which I'll share in screenshots. I checked the Posido casino, drew three green balls, and the amount was allocated. I continued playing. I reported the issue in the online chat, checked my cookies, and then sent an email with the information the casino requested.
In online chat, I received information that it was very possible I had won the top prize, which is why there was a bug in the game. Since then, the game has been inoperable at that casino. In February, I was informed that the issue was being addressed by the game provider and that I would receive an official response regarding the assigned top prize. Since then, nothing has happened.
The casino sent the case to the game provider requesting a prize. I contacted them via chat, but the consultants kept leaving the chat, access to my data was blocked, and I received no replies to my emails or didn't see anything. I was informed that I had to re-enter the game – the slot machine was removed from the casinos when I reported my information to the game provider. I haven't received any official response or compensation from the casino. Please help.
February: Official complaint - silence. In May, the matter was reported to Curacao, but there was no response. Therefore, I am asking for your help. I wrote to the game provider on LinkedIn, but they read it and didn't respond to my email, and there was no response either. The situation is similar to the one in Legiano, but the stakes are lower. I checked the game at another casino, and the same thing happened after the fact, and everything worked fine until the slot machine was in the casino. So, it's not a phone problem, but clearly a deliberate move by the casino.
staus Resolvido
zł8
Casinia Casino - Impossible to verify my account as I cannot show proof of ownership of card
I've been trying to verify my account for a long time now and keep going round in circles.

First I had to upload proof of address, proof of funds, confirm my IP address. Next I had to upload more documents, including a selfie with the website in the background. Then they asked me to confirm my IP address again. Then after doing this they required a proof of ownership of the card. I asked them if the IP address is now verified and they wouldn't respond, only asking for the proof of ownership repeatedly, ignoring the fact that I cannot provide that from Wise.

The card I used to deposit was from my Wise account, which uses a digital card and they cannot provide a proof of ownership, aside from a PDF stating I own the account, or alternatively the statement showing the account making the deposits into the site. I can also show a screenshot of the card within my account, but it is not in the format they require. I reached out to Wise to see if it's possible to have a document like the one they require, but they emailed to say it's not possible for security reasons.

So it seems as though it's impossible for me to verify my account and I have almost 10k EUR in there. I don't know if they are making me do more and more verification steps in order to prevent me from withdrawing or not, but seems that way.

Really don't know what to do in order to verify it. Would love some assistance.
staus Resolvido
€10000

Estatísticas de Reclamações

Resolvido 53
Valor médio $ 13,888
Duração média da reclamação 9 dias
Resposta média 2 dias

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Avaliação do jogador
5.2/10 34 revisões

Principais avaliações de nossos jogadores

Casinia is a new casino with nice design and good service.
Main advantages for me are:
- friendly and quick live support, they always answer my questions, even if I can read this information on the site. This is important for me because I came to the chat, so I would like to receive all the information at once and briefly.
- fast enough payouts, but it is worth mentioning that withdrawals are processed according to the schedule that the financial department provides you!
- very reliable casino with a huge variety of games and providers and it is very easy to use because the design is thought out to the smallest detail!

What disappointed me a little:
- functionality should be improved and such features as control limits (Deposit, Loses Limits, Session Length Limit, Self-Exclusion and other features, that are important for Responsible Gaming). I asked the Live Chat if they are planning to implement it, and I was convinced that soon there will be such features on the project.

Good selection of games and good site settings. The payout seems to me pretty good.

The usual strategy of leaving winnings in "pending" for a long time. I won 500 euros and after three days of pending and many excuses for the verification of the documents, I decided to replay the amount. Obviously losing. Stay away.

Dear Valued Client! Thank you for taking your time to write this review. First of all, let us congratulate you on your winnings! In order to process your withdrawal you need to pass the verification process. After you send the documents which are required by the Financial Department your withdrawals will be processed according to the schedule which is composed in accordance with your monthly limits which depend on the status of your account. We hope this clarifies the situation. Please, do not hesitate to contact our Live chat in case you have additional queries. Casinia Team constantly improves the service to provide our clients the best gaming experience. Best regards, Casinia Administration

user avatar

The site is awesome. It has all off my favourite games also.

The withdrawl time. I won 35000sek and was asked to split them in to 18 separate withdrawls by 2000sek each.
I talked to a guy on the online chat and he said that the first withdrawl will be approved on the 23 january, the next one on 25 january and the third on the 29 january. Then it would continue like that with 3
Withdrawls per week. So in total will my withdrawl take about six or seven weeks. On top off that i have asked online chat to send me the complete payout schedule 3 times in the last couple of days but nothing happends. Really Bad service

Dear valued customer, Let us congratulate you on your winnings! We would like to confirm to you that your first withdrawal request is already paid out and all your withdrawals are processed according to the schedule composed in accordance with your monthly limits and the status of your account. We would like to reassure you that all your future withdrawals will be paid in time according to the schedule. Casinia Team is always glad to hear your feedback to constantly improve the services! We hope to see you play at our site again do not miss out on all the entertainment! Best regards, Casinia Administration

user avatar

Nothing. Not even website or mobile site. Everything is hard in this casino.

Really slow chat, doesn't answer phone. And really irresponsible.
There is no gambling limits, or cool of period or anything.

Dear valued customer, First of all, we would like to assure you that at the moment we are developing the most comfortable and convenient self-restriction system which will appear at our site any time soon. Also, to be able to figure out your situation and answer your questions, we would like to ask you to contact us via email or via Live Chat. Furthermore, we want to point out you that we are always trying to improve our support service and constantly working our best to give you the nicest experience at our project! We will be happy to see you playing at our Casino again! Best regards, Administration of CasiniaCasino.

user avatar

The selections of slots are ok but nothing else I liked.

Terribly slow withdrawals. For instance I was asked to split my withdrawal of 800 into 8 withdrawals of 100 and had to wait approximately 2 weeks to receive the whole amount. This is way below the standards of almost any regular online casino nowadays. My advice would be to avoid Casinia and all its sister sites like Malina casino, as I read in the comments that they are doing the same thing in there as well.

Dear valued customer, Let us congratulate you on your winnings! Firstly, we want to draw your attention to the fact that your funds were paid out according to the Terms & Conditions of our casino. Seven of your withdrawals in amount of 100 EUR each, and one in amount of 115 EUR were successfully transferred, on the 16th, 17th and 19th of January. The withdrawals are processed according to the individual schedule which is composed in accordance with your monthly limits which depend on the status of your account. So we want to reassure that your future withdrawals will be paid out in the shortest time according to your individual schedule. We are always working on improving our service and trying our best so you can have the best gaming experience and the nicest pastime at our casino. We will always be glad to see you at our site! Best regards, Administration of CasiniaCasino.

user avatar

A serious casino with a large selection of slot machines.
Online help is nice and will try to find solutions if you have problems. The bonuses are interesting. I recommend this casino.
Bernard34

The only small problem is that in the terms and conditions they announce the payment of withdrawals in 24 hours once the account validated. This is not always the case and you will have to be a little more patient. Withdrawals are often split into several times. It's a shame, because without small inconvenient I put 10 stars. I hope that the financial service will take this remark into account.

Casinia casino is another one I came across on YouTube while watching some live streams of the casinos streamers. I noticed they have a great game selection and went to check them out here on Askgamblers.

I checked out their reviews to see the experience of other users and it was mix feelings after reading it, since half the users was unhappy and other half was happy. I tend to get this feeling where I just need to find out for myself and get my own personal experience otherwise it will bother me and the fact they offered 100% bonus and 200 free spins that already said enough on what I decided to do.

I contacted their live chat to ask about the free spins and they said I can choose 3 games. However, after my deposit it credited my 100 free spins and gave me 100 spins on Eastern Goddess automatically. I could not choose a game and support could not change the game for me either. I figured let me just play and see how this eastern goddess slot is.

I tried some Yggdrasil slots and other providers, but no big wins for me. Soon I activated the 200 free spins and to my surprise those free spins came in $0.06 stake in a 30 pay line slot. This really upset me but nonetheless I played the spin and just wanted to get it over with.

I must admit, support is quick and responsive, sometimes they do not get you, you need to ask a question in different ways for them to understand, but that was okay for me.

Their game selection is huge and the games loaded smoothly. I didn’t have any issues with the site. They offer a second deposit bonus of 50%. Not sure whether I will come and claim it, but I had an okay time, but not really what I expected.

The fact that they could not issue the spin on a different game.

I would like to say special thanks to Casinia Administration and Support helping me to solve the problem with my withdrawal, there was some problem with my bank that could not receive that payment. They helped me to quickly find another payment method and withdraw all my winnings to my Skrill wallet. They are really accurate in both email and chat support, I appreciate that.

Nothing really to dislike. I am loving the site and would definitely like to play there again.

I still think its a ok site. Many games and providers.

The withdrawal time is terrible and they always keep their rights to hold the money how ever they want, just like boaboa. So 9000 takes much more times then 24h and when I play i want all winnings in same withdrawal, I was a loyal customer but now I will stop playing here.

Dear valued Customer,  Thank you for taking your time to write the feedback. Your opinion is very important for us and it make our service better.   We want to inform you, that one of your withdrawal requests has been processed and payed out today. At the same time, we want to assure you, that we will do our best to process your other withdrawals as soon as possible and they will be payed out at the nearest time. Also, we would like to offer you a special bonus. Please, contact our Live Chat in order to use this offer. We do our best to provide best gaming experience for You and we will be more than happy to see you gambling with us again! 

user avatar

A really nice site. Generous bonuses. I play here pretty much and have no plans to stop with that.

The withdrawal is slow and the chat take long time in the evenings.

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