Cassino Casinia

Casinia Casino - 2 month 400 EUR withdrawal delayed

$1000

Hi,

I've been waiting to receive the funds from my account with Casinia for two months.

My account was put under review and closed, and since then, I've been in contact with them, but they aren't answering my emails.

The only thing I've gotten after making an internal complaint with them was for them to ask for my bank details, even though I deposited via crypto. So I sent them my USDT address, which they have passed along to the relevant department, but still no answer.

I've been waiting two months for the withdrawal of 400 euros, and this is just too much time

64h left

€400

Casinia Casino - Withdrawal withheld after account closure

On December 20, 2025, I requested two withdrawals from my Casinia account:
• CLP 700,000
• CLP 800,000

Both withdrawals were confirmed by official emails from Casinia on the same date, stating that the requests were accepted and would be processed by the Financial Department.

After these withdrawal requests, Casinia closed my account citing an “administrative decision.”

Despite submitting all requested identity verification documents, my withdrawals have not been paid. Casinia has provided no payment date and no Terms & Conditions clause justifying the retention of my funds.

I contacted Casinia multiple times via email, including a formal written request, but received no response.

The withdrawals were clearly requested and accepted before the account closure.

I am requesting AskGamblers’ assistance to recover my funds, which are being unjustly withheld.

Total amount withheld: CLP 1,500,000

Evidence: Withdrawal confirmation emails dated December 20, 2025 (attached)

Casinia Casino - Casinia Casino refuses to pay my verified winnings despite full evidence

$1500000

Dear AskGamblers team,

I am submitting this formal complaint regarding an unresolved issue with Casinia Casino.

On 10.10.2025, I placed two roulette bets that resulted in clear winnings according to the game multipliers:

• $5 on number 18 × 250 = $1,250 (they credited only $125)

• $10 on number 15 × 750 = $7,500 (they credited only $300)

I immediately contacted the casino via live chat and email, providing screenshots, timestamps, and full evidence of both winning rounds. Despite multiple follow-ups over several days, I received only generic responses such as “your case is under review,” with no real action taken.

As a VIP Level 5 player who has wagered over $100,000 in the last two months, I find this unacceptable. The error is evident and verifiable. I have attached all screenshots showing the exact time, date, and round details.

It is worth noting that Casinia has a documented history of paying similar cases only after formal escalation on public platforms like AskGamblers and Casino Guru. I am therefore requesting your assistance in ensuring this case is reviewed transparently and that my rightful winnings are released immediately.

Thank you for your time and support.

Best regards,

< personal information removed >

Casinia Casino - 482000euros blocked

$8325

Não resolvido

€482000.91

Casinia Casino - Did not receive withdrawal manually

I've been waiting on a withdrawal from this operator for around 3 weeks.

They closed my account but said my full balance has been manually refunded.

They didn't process a large portion of my account balance yet, though, around 4000 USD.

I emailed them and confirmed the details of where to send the funds, and they said they are processing it, but that was many weeks ago.

I would like an update on when I will receive my withdrawal.

I have attached email correspondence, but have not received a response from them for several days now.

On live chat, I asked today, and they said they need more documents; however, they have not asked for any via email, and I cannot access my account to check anything.

Casinia Casino - Verification problems

$4000

I'm here to share a tremendously unfair case with you.

Hi, I need to send documents to verify my account. They're asking me to send the verification documents through my verification tab in my account, but I CAN'T access my account. They keep telling me everything is fine, but when I try to log in, it says my account is under review, so I CAN'T access my account and I CAN'T send any documents.

Then, they ask me to verify proof of deposits made at the casino. But I have no way of knowing what deposits I've made, since to find out, I'd have to review my account's deposit history to find out the date and then go to my MEXC wallet and take screenshots. But since I CAN'T access my account, it's impossible for me to send any documents.

And finally, they're asking me for proof of ownership of my wallet. I've spoken with MEXC, and they tell me they don't offer any similar service or documents, and that I can't send anything since they don't offer them. I've posted screenshots of my conversations with MEXC agents in which they say it's impossible, since cryptocurrencies are anonymous and my name isn't listed anywhere on that account!

This is truly unfair treatment. You're lying to my face and playing me.

Casinia Casino - Technical error Casinia

€2000

I've been waiting since January for a decision regarding the payout of the guaranteed jackpot prize. I drew two red balls, giving me half a million. I pressed another ball, and the game froze, with a technical error, which I'll share in screenshots. I checked the Posido casino, drew three green balls, and the amount was allocated. I continued playing. I reported the issue in the online chat, checked my cookies, and then sent an email with the information the casino requested.
In online chat, I received information that it was very possible I had won the top prize, which is why there was a bug in the game. Since then, the game has been inoperable at that casino. In February, I was informed that the issue was being addressed by the game provider and that I would receive an official response regarding the assigned top prize. Since then, nothing has happened.
The casino sent the case to the game provider requesting a prize. I contacted them via chat, but the consultants kept leaving the chat, access to my data was blocked, and I received no replies to my emails or didn't see anything. I was informed that I had to re-enter the game – the slot machine was removed from the casinos when I reported my information to the game provider. I haven't received any official response or compensation from the casino. Please help.
February: Official complaint - silence. In May, the matter was reported to Curacao, but there was no response. Therefore, I am asking for your help. I wrote to the game provider on LinkedIn, but they read it and didn't respond to my email, and there was no response either. The situation is similar to the one in Legiano, but the stakes are lower. I checked the game at another casino, and the same thing happened after the fact, and everything worked fine until the slot machine was in the casino. So, it's not a phone problem, but clearly a deliberate move by the casino.

Casinia Casino - Impossible to verify my account as I cannot show proof of ownership of card

zł8

I've been trying to verify my account for a long time now and keep going round in circles.

First I had to upload proof of address, proof of funds, confirm my IP address. Next I had to upload more documents, including a selfie with the website in the background. Then they asked me to confirm my IP address again. Then after doing this they required a proof of ownership of the card. I asked them if the IP address is now verified and they wouldn't respond, only asking for the proof of ownership repeatedly, ignoring the fact that I cannot provide that from Wise.

The card I used to deposit was from my Wise account, which uses a digital card and they cannot provide a proof of ownership, aside from a PDF stating I own the account, or alternatively the statement showing the account making the deposits into the site. I can also show a screenshot of the card within my account, but it is not in the format they require. I reached out to Wise to see if it's possible to have a document like the one they require, but they emailed to say it's not possible for security reasons.

So it seems as though it's impossible for me to verify my account and I have almost 10k EUR in there. I don't know if they are making me do more and more verification steps in order to prevent me from withdrawing or not, but seems that way.

Really don't know what to do in order to verify it. Would love some assistance.

€10000

Estatísticas de Reclamações

Resolvido 53

Valor médio $ 13,888

Duração média da reclamação 9 dias

Resposta média 2 dias

Avalie este cassino

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Avaliação do jogador

5.2/10 ● 34 revisões

Principais avaliações de nossos jogadores

Cancerbeater

2/10

Wide selection of game providers, sports betting and live betting had a nice layout. But everything else is bad. Even the live chat "helped" diffrently. Just avoid it please!!!!

The whole casino is such a cancer place! Please avoid them! There is nothing insta there, only deposit!
You can only make 500 EUR withdrawals, Max 3 active deposits if you won 2000eur , you must wait until the first withdrawal is in youre bank account, can take OVER 3 days! have picture proof! Do the other math! Cancer!!!

kapisevicius

3/10

Wide selection of games and live games, nice layout, the live chat support tried to help but I know they do not have an impact on ridiculous casino's policy.

Did we get back to 90s? Their withdrawal limits are ridiculous - they allow players to withdraw only 2000PLN (500€) at once and if you want to make another withdrawal, you need to wait 24 hours. They claim that a withdrawal process take up to 3 days, but I requested the withdrawal on Sunday, they emailed me on Wednesday that they need to verify me (you CANNOT do it through the site) and I found out on live chat that this process also may take up to 3 days (so it probably will) and then they will accept my withdrawal so I am pretty sure I will have to wait another 3 days to get my money. The worst casino ever, avoid them (and Cadoola and other casinos that belong to this company).

Dear Kacper, First of all, thank you for taking the time to review our website and let us congratulate you on your winnings! We wish you many more in the future! We apologise for the delay of your verification process and are happy to inform you, that your account is now successfully verified! Moreover, the Financial Department has provided you with your personal withdraw schedule via email. In case it is not convenient for you, please, do not hesitate to get in touch with us and it will be reviewed to better suit you! We hope for your understanding! Best regards, Casinia.com

Cassino Casinia há 6 anos

YIXING

5/10

This casino has a nice selection of casino games which I personally think is great. Since they also have games from providers i know of. Been playing here for four days already because I'm just making the most out of my remaining casino wallet as of now.

The casino may be ok because of the game offered here but I'm very dismayed about the fact that the casino welcome bonus does not cover members like me who uses Neteller as their preferred payment method for most online gambling activities. It was very off for me at first and I'm glad I was able to skim through the T&C before depositing. I was also required to contact the live chat support before I''m able to claim my bonus since not all casinos do this.
Other than that I guess it would be a lot better if the Casinia casino expands their payment methods for bonuses.

Dear valued customer, Thank you for taking your time to evaluate our website. We value every opinion. Could you provide your username on the website, please? It will help us to provide the most detailed reply. We also wanted to kindly add, that limitation of promotions for users of Neteller and Skrill wallet is a common practice among online casinos. However, please note that on our website this rule applies for the Welcome bonus only. You can be sure, that all other bonuses and promotions will be available to you. The full list of all available promotions can be checked on the website. We will be glad to see you as our player, do not hesitate to deposit and to receive your available bonuses! Kind regards, Casinia.com Team

Cassino Casinia há 6 anos

nando008

9/10

Nice software and plenty of games to choose
The support is very friendly and try help quick as they can, they review my account less 24hours.

I have to split my winnings because they say is better, but just pay one per 2 days, so we are tempted to play more. Is just that if weren't that I'll give 10 stars.

Evelina83a

9/10

Good service and Quick respons. Good information about withdraw and when withdraw is scheduel. Quick verifying of account and all very good.

klinik

8/10

This casino has a bit different rules compare to other casinos. If you have a big sum to withdraw (in my case it was 2000 € and the payout was on by bank account) you have to make few withdraeals, 500 € each, 3 days apart to get the money, one by one. I recieved cash out plan via my email, on the exact date when it will be processed. But hey, if I get my money, no problem with waiting ;)
Their site (I play on my mobile) is easy to navigate. A lot of slots, bonuses. And one of my most important thing in casino's; chat. It is really good, quick, I got the feeling that they are really in to my questions/problems.
So overall it is a great casino with a little details to fix to be the greatest ;)
Keep up the good work!

No option to set the gambling limits. There are also Play'n'go slots but you have to find them "manually", by the name of the slot, no Play'n'go in provider filter.

Usuário inativo

há 7 anos

10/10

Casinia Casino is a topcasino and my personal favorite.... There are lots of different games from all the best providers...

Support and kyc is really one of the fastest I have experienced compared to other casinos... I won quite a big win, and kyc verified my account same day and I received the first payout, the very next day...
This casino is in the absolute top in all aspects...

There is really not anything I dislike about this casino..

tomy34

1/10

Choice in games, but not more than elsewhere. it could have been an interesting casino, unfortunately!

Casino to flee, the online service makes you wait for hours before answering you ... it makes fun of you. Not enough players in this casino to earn a correct win. Flee, otherwise you will lose all your money. And in addition if you have the chance to earn some money, you will have to wait weeks before being paid !!! I do not recommend this casino without interest

Dear valued customer, Thank you for taking your time to write this feedback. We really care about our service and we are constantly working on improving of our Live Chat Team and our Customer Support service in general. All the withdrawal requests are processed in accordance with our Terms & Conditions in the shortest possible periods of time. As we appreciate each of our clients and want to have the detailed investigations to be able to solve the question and to fix the situation which has appeared, we would like to ask you to provide your login at our project in the private message. Do not hesitate to contact us in the Live Chat or email at [email protected] if you have any additional questions. Best regards, Administration of Casinia Casino

Cassino Casinia há 7 anos

andrewl