Cassino Casinia

I first came to know about Casinia Casino when they sent me a promotional email last month. They were having quite a nice promotion at that point in time, offering 10 no-deposit free spins upon registration, and a 100% deposit bonus plus 150 free spins too. I couldn't resist this kind of very tempting offer, so I visited their website to get more information, particularly on their terms and conditions. Happy to say, I found my 2 favourite Microgaming games there, and the T&C part was all okay for me, so I finally got myself registered.

My country was not in the countries list actually, but the Live Chat host confirmed that I wasn't restricted, and told me to register using another country instead. She would then change it into the correct country after that. Yep, she did that right after I had completed my registration. Good, fast and efficient customer support that! I then played the 10 free spins on a game that I actually dislike, Jungle Spirit Call Of The Wild, but those 10 free spins paid me a 1.20 EUR win, so that wasn't so bad after all. Anyway, what can 1.20 EUR do right? Yeah, I lost it all even more quickly than getting it! Hahaha.

The first deposit part gave me lots of problems indeed! The website promotion indicated a minimum deposit amount of 50 EUR to claim the deposit bonus and the 150 free spins. A 20 EUR deposit would only get the deposit bonus. That wasn't to my liking at all! I then asked the Live Chat host about this and she then confirmed the correctness of the website offer. I argued that their email promotion indicated a minimum deposit of only 10 EUR to claim the bonus and free spins, but this was not accepted, even after I had sent to them screenshots of that email promotion. Feeling very disappointed and frustrated, I did not make any deposit after that.

Later on, I decided to give it a try anyway, by using the bonus link at Askgamblers, hoping that the casino's system would accept it. Yep! I was very relieved when I got that 100% deposit bonus, and got 20 free spins on Jungle Spirit too. Just 20 free spins, not 150 free spins? Yeah. That promotion had already expired, and the current promotion only offers 20 free spins. Damn! I should have deposited earlier on when that promotion was still valid! That misleading website promotional offer caused me to miss it!

I had complained to the casino's Support Team about their misleading email promotions, which required only a 10 EUR deposit (which actually requires a 50 EUR deposit) to get the 100% bonus and free spins, but nothing has been done about it as yet - I'm still getting the same promotional emails! The casino's right hand is still not knowing what the left hand is doing! Sheesh!

I found Casinia casino quite randomly. I had received email in Russian language, probably from some affiliate, saying that they are a new casino and for registering there I would get 25 free spins. I'm always cautious about such things because an email offer in a foreign language doesn't give the best first impression. Nevertheless, I decided to take a look at their page.

I noticed that they were powered by large amount of providers including Netent, so I decided to try my luck and signed up a new account. After registering there were no free spins in my account, but luckily enough, the live support was available. The agent was very nice to me and added 25 free spins on Goldilocks slot.

The spins were worth 0.25€ per spin and I had a few small wins, so when the free rounds ended I was left with around 9€. I don't remember exact wagering but it wasn't anything ridiculous, it wasn't more than 50x. For some reason Netent games didn't work, every time I opened a game I got an error message. I would be upset about it if I had deposited, but since it was for free, I went back to the Goldilocks slot. I didn't get more than a few 10x bet winnings and my session ended quite soon.

I noticed that recently they have been added on AskGamblers and I can say that the promotions they offer are quite good. 100% match and free spins along is something I would consider. But I do think they could really work on their page. Few days ago I wanted to deposit and read the terms but they never loaded. I couldn't see the current promotions or terms for them and I am very strong minded about being knowledgable about bonus info. All in all, I think they are a good casino and if they update their page, I'd consider depositing there.

Chat is so slow, I waited more then 50 minutes for a simple respond, which of course I didn't get, cause I was sick of waiting and closed the chat. There is no telephone that I could have called, and 50 minutes for a chat queue is simply not fine for me. I spoke to other people experiencing same problems,

If they manage to change this I can rewrite my rating.

So far I think all seems like a great casino, just signed up, and after 3 hours playing a slot called "Amazing Amazonia" that I must say was the best slot I have played in years, funny and really nice winnings with low bets, I finally completed the wagering for the 10 spins I got in the " no deposit bonus".
Since I haven't made any deposit or withdrawal yet, I can't say anything good or bad about that, but I will make a withdrawal request on the sum I have cleared. And if all goes fine, then this is on my 10 top list casinos for me : )
So lets c...

So far only no dislikes here ; )
Hoping there will just be positive