Cassino 888

Extremely poor customer service and responses to complaints. All emailed replies from the company are generalized and keep repeating themselves rather than answering questions asked within the emails. The company also claims to promote fair and responsible gaming to avoid impulsive and uncontrolled gaming however this is not the case. As proved by my gaming activity that was sent to me.

After contact with the UK Gamblers commission they agree with my claims but cannot recoup any losses instead they have asked me for the information and explained that when investigated they may fine the company but I will not be told of the response as to whether they did or not. They have strongly advised me to seek legal advice to help me.

All I can advise is to beware of using this gaming site. They do NOT promote responsible gaming until it is too late. They leave all the responsibility to use the gaming limits to the customer and really is a customer has a problem of course they will not use the gaming limits until it is too late as they have the addiction!!!

The company will then use every T&C and clause to avoid paying out and to also avoid giving customers they money. Please consider very carefully whether or not you want to waste money on this site. You will loose every thing not worth it.

Their casino is a real memorylane 1998 and it feels you´ve entered a place where an old dusty and hibernated slot-machine is sitting at the back of a room in a place no-one hardly ever visits anymore.

I received a bonus in one of their own game and instantly got technical issues. Reloaded the game and the bonus-mode was gone, nowhere to be seen. The history-details of that last spin that should have taken me into bonus-mode wasnt logged and the game keeps telling me it will continue the last session since it was shut off for some inscrutable reason unstated.

Unwilling and ignorant support.

A large selection of games.
Beautiful and enjoyable live games including Casino Poker and Punto Banco Baccarat.
Attractive dealers who all speak English and respond more often than not.
Attentive web-support who appreciates a compliment to the dealer.
Best Baccarat table I've ever played.
I receive Bonuses from time to time.

Every time I log in, the bank immediately asks me if I wish to cancel my payout, and while I can control myself, this policy seems a bit too aggressive and I actually clicked the cancel button by mistake the first time. This small annoyance does not detract from the quality of the Casino itself and I will continue gambling at 888Casino dk
I notice payout is a point of contention in other reviews. I have asked for my first payout 24 hours ago and will keep the review updated. Their FAQ page says up to 5 days and I expect no issues.

Won from freeplay offer. No issues with payout so far, will report otherwise if problem occurs. Very fair win to loss ratio, if payment is received then I think the reviews are a little unfair.

Long payout times, it's 2017 and this can be done a lot quicker nowadays.

Good games, friendly support. They have live chat since a couple of days now. I make some big wins but not that big, I hope the real big win will coming soon. This is one of the casinos I play the most and I really enjoy it. They have great bonuses and reward system. The 888poker is also one I play the most. They have free tournaments every day. They are honest, you can trust.

The withdrawals still to long pending till they proceed to the payment. They take to 72hours to proceed to a payment, That means if you make a withdrawal it will be pending for 3 days. And every time you enter the cashier the first thing that appear is a windows to reverse your withdrawal to your account balance what is embarrassing. If you not concentrated you reverse it and have to wait again 72 hours or just loss your winnings playing.

Big payouts
Good selection off games
Bonuses
Live roulette and card games
Good layout of pages

Wrong withdrawal amount won over 600 and got email saying they will pay 96 ?? Didn't even take bonus so why only 96
Takes up to 72 hours to get an answer
No live chat options

Good choice of games and easy to navigate site with little lag.

They do not like to pay out. If you have a problem you may as well try to get in touch with the 'A' Team, you will have more chance of getting a sensible response. Even when, by shear bloody mindedness of keep sending emails, you get a response from some entity of the alleged management team they just send you back to operations and you go round in circles. My advice steer well clear, there are far better casinos out there.

A great casino on the gaming side and easy-to-access platform.
I registered a week ago when I made some deposits without winning, but eventually I won £ 6500 playing Jacks or Better.
I recommend to play with confidence!

I read some reviews and complaints made by other users and I was scared.
Many of the complaints were made for the very late withdrawal system and immediately after that I contacted the support team who told me to upload the documents for verification and after 5 days I will have the money in my bank account in the most generous way.

They have not checked my papers yet, but I recently talked with one of a friend wife who's working for 888sports and she told me to trust.

Regards ,
Serghey

I am surprised by the bad reviews I have read on here. I recently joined Casino 888. I primarily play the live table games. After doing well I cashed out 2000 last Wednesday the 17th. The money arrived in my account today 1 week later. I have found everything very smooth and easy with Casino 888. I would definitely recommend especially the live table games. I have no issue waiting 1 week to receive winnings.

I have nothing negative to report at this time. So far my experience with Casino 888 has been very positive and enjoyable.

Reasonable game selection, attractive welcome bonuses, instant deposits.

Absolute nightmare if you ever actually win any money and want to withdraw it. I've jumped through all of the hoops that they have placed in front of me, included sending certified copies of my driving licence, and am now at the stage where all email communications, and messages to their representatives on Facebook, from myself are simply being ignored. It's currently been ten days since I've sent my proof of identity, and a subsequent chase-up email...and despite their site saying the process takes 24-72 hours, I'm yet to even have a basic acknowledgement. It appears that treating their customers with utter contempt is their modus operandi these days...and I can only assume their Live Chat has been removed due to the horrendous number of complaints being received.