I opened an account at VerdeCasino about 4 months ago, the account was KYC verified on the first withdrawal, 3-4 months ago.
I made many deposits and many withdrawals, in total several dozen transactions
On July 27, 2024, I withdrew 4 x 450e, withdraws were not accepted and funds are still available to play, I sent an e-mail to support but there is no response, live chat is completely useless, and they do not provide any important information, just keep waiting for withdraws.
Their terms withdraw money policy are clear:
8.13. For the players who successfully completed the KYC check, a withdrawal amount of up to 499 EUR (or equivalent in your currency) will be approved by the Casino within the period of 5 mins — 12 hours, but not exceeding 2 working days from the date of the request, except for weekends and holidays. Please note, that the time for money clearance may vary upon the payment method. Most payment providers, especially banks, do not process payments on weekends and public holidays.
8.14. For the players who successfully completed the KYC check, a withdrawal amount from 500 EUR to 4999 EUR (or equivalent in your currency) will be approved by the Casino within the period of 5 mins — 48 hours, but not exceeding 5 working days from the date of the request, except for weekends and holidays. Please note, that the time for money clearance may vary upon the payment method. Most payment providers, especially banks, do not process payments on weekends and public holidays.
Even if you consider that they added up 4x my withdrawals, the amount is approximately 1810e, so it should be accepted in no longer than 5 business days, more time has passed than specified in the regulations and support does not provide answers why this is happening.
