Reclamação #20 SpinBetter Casino

Withdrawal is not possible with SMS code

Por justplay777

há 2 anos

Dear askgamblers.com,

I have been trying to make a withdrawal of my winnings in the amount of 2.183,20 EUR at spinbetter, for almost 2 hours now. I have contacted their customer service and asked them for help as their system doesn't send SMS with a confirmation code so I can finalize my withdrawal request. But they keep telling me that there is a problem with my phone number and my phone. That is simply not true, as I received an SMS with a confirmation code, but unfortunately, I made a withdrawal request to the wrong card. So my first attempt was declined. When I realized my mistake I tried to make a new withdrawal request to the right card which was used for the deposit. But when I tap the button to send me an SMS with a confirmation code I don't get that SMS anymore to my phone number.
The customer service was unresponsive and they tried to make me believe there was something wrong on my end. I checked all settings on my phone and everything is fine with it.

I expect spinbetter to pay all my winnings in one withdrawal to my MC card which was used for deposit.

Thank you in advance for your help.

justplay777

Cassino em disputa SpinBetter Casino

Motivo Pagamento atrasado

Valor €10300

Discussão

AskGamblers

• Support Team

há 2 anos

Dear @justplay777,

Following a careful review and consideration of your case, the AskGamblers Complaint Team reached the conclusion that, unfortunately, your complaint is not compliant with the AGCCS Guidelines, section Balance played off while waiting to be paid and, therefore, is being rejected. Please keep in mind that following all AGCCS Guidelines is mandatory.

Please keep in mind that while we could understand your frustration and disappointment of probably not being paid within the time frame specified by the operator, it is up to you to refrain from playing until the processing of your payment is being finalized accordingly. Instead, you kept playing and lost your balance subsequently which means that unfortunately, you will also lost the validity of you claim against the operator which led to rejection of the complaint.

And while we understand this might not be the outcome expected by the complainant, we would like to remind that in case of disagreement with our decision further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

justplay777

• 1 Avaliações

há 2 anos

Dear @Askgamblers,

I have decided to play out my balance @SpinBetter as this complaint is not getting me anywhere, except taking my time and energy.

There is clear indication that @SpinBetter online casino is scamming their customers who win some money at their casino. They are adjusting their rules to their needs. My personal opinion is that they are not practicing fair business therefore their ranking score should be lowered on your website.
They also failed too prove that they were having technical issues with withdrawal system. That is just their mind game with their customers so they would either just give up on getting paid out their winnings or they would just play them out.

It's a fact that withdrawal limits and time frames are not according to good gaming business practices.

I hope they will be hold accountable for their unfair practices towards their clients.

Thank you for your help!!

justplay777

• 1 Avaliações

há 2 anos

Correction!!

@SpinBetter now owes me 👉 10.060,00€ (that is including 100,00€ that are missing in my balance)

justplay777

• 1 Avaliações

há 2 anos

I have just received 100,00€, that were pending for withdrawal to my MC card..

@SpinBetter now owes me 👉 10.160,00€ (that is including 100,00€ that are missing in my balance)

Raio-X do SpinBetter Casino

Resolvido 33 / 34

Valor médio $1,713

Duração média da reclamação 8 dias

Resposta média 2 dias

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I have already provided all requested documents and fully completed the verification process, yet my funds are still not being paid out. The constant delays and empty promises from the support team are extremely frustrating and unprofessional.

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