Reclamação #83 SpinBetter Casino

Verification not cleared

Por tomatsallad

há 8 meses

Hi, i have been waiting three weeks for verification. I have sent all documents they have asked for but for 3 weeks i have not recieved any updates. The only updates i get is "it will be handled in time".

The verification also started after i won in a deposit lottery. I have not recieved any winnings from the promotion, since my account is under verification

Cassino em disputa SpinBetter Casino

Motivo Problemas de verificação

Discussão

AskGamblers

• Support Team

há 8 meses

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

Should the player face issues with any oustanding withdrawal requests or payments which were not part of the present case or payments referring to another casino operator, the player is welcome to submit a separate complaint.

We thank both parties for their assistance during the complaint process.

tomatsallad

há 8 meses

Hi,

I have raised it with livechat and have not recieved an answer more than looking in to it.

It is in direct correlation with the topic since i did not recieve my winnings because of the verification process

SpinBetter Casino

• Representative

há 8 meses

Hello,

Thank you for reaching out. The matter raised in your message does not relate to the core subject of your original complaint. For a fast resolution, please contact our Support team via the in-app/live chat or the Help Center — they will review your case and assist you promptly.

Kind regards,
SpinBetter Team

tomatsallad

há 8 meses

Hi,

My account is now verified but i still have not recieved my winnings from the promotion i won.

Raio-X do SpinBetter Casino

Resolvido 33 / 34

Valor médio $1,713

Duração média da reclamação 8 dias

Resposta média 2 dias

SpinBetter Casino Reclamações

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I have already provided all requested documents and fully completed the verification process, yet my funds are still not being paid out. The constant delays and empty promises from the support team are extremely frustrating and unprofessional.

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On the 25th and 26th February I deposited €160 to SpinBetter. My balance grew to €600 but my account was closed and I am unable to withdraw my balance.

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I am requesting your assistance regarding a serious issue with a gambling operator.

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I kindly ask for your intervention to ensure that:

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