Reclamação #21 SpinBetter Casino

Each tome withdrawal gets rejected

Por WAILBEN

há 2 anos

Hi
Id : 690615097
After winning $780 in the casino, I have submitted more than 10 withdrawal requests, all of which have been rejected. I have sent an email to customer support, but I haven't received a response. The live support tells me to try withdrawing later, but every time I request a withdrawal, it gets rejected after 30 minutes. I have submitted more than 10 withdrawal requests, and all of them are being rejected

Cassino em disputa SpinBetter Casino

Motivo Pagamento negado

Valor $780

Discussão

AskGamblers

• Support Team

há 1 ano

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

WAILBEN

há 1 ano

Dear All
I confirm that after a re-investigation by Casino Guru regarding my complaint, I acknowledge receiving the two payments from the site. This is my confirmation that the complaint has been successfully resolved.

AskGamblers

• Support Team

há 1 ano

Dear @WAILBEN,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

SpinBetter Casino

• Representative

há 1 ano

Dear wailben,

We would like to inform you that the full amount of your winnings has now been paid out to your cryptocurrency wallet. The payout was made in two stages, and both have been completed.

This matter is now considered resolved.

Best regards,
Support Team

Raio-X do SpinBetter Casino

Resolvido 33 / 34

Valor médio $1,713

Duração média da reclamação 8 dias

Resposta média 2 dias

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Complaint Against SpinBetter Casino Withdrawal Delays and Misleading Support Responses

I would like to file a complaint against SpinBetter Casino regarding my withdrawal and the way their support team is handling the situation.

I have contacted the casino multiple times concerning my withdrawal request. Each time, I receive vague promises that they will “check the issue” or “look into it,” but nothing actually gets resolved. My withdrawal continues to be delayed without any proper explanation.

I have already provided all requested documents and fully completed the verification process, yet my funds are still not being paid out. The constant delays and empty promises from the support team are extremely frustrating and unprofessional.

I kindly ask AskGamblers to help me resolve this matter and assist in getting my withdrawal processed as soon as possible.

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On the 30th of March, I made two deposits: first 1000 MDL, followed by another 6000 MDL. After playing in the casino, I managed to win and my balance reached approximately 8900 MDL.
When I initially tried to withdraw my funds, my request was denied due to a wagering requirement of 300% of my deposited amount. I continued playing to meet these requirements.
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I followed their instructions and contacted the security team, but since then, I have not received any response, and my remaining balance is still inaccessible.
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I request that my withdrawal is processed without further delay.

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Hi Ask Gamblers,

On the 25th and 26th February I deposited €160 to SpinBetter. My balance grew to €600 but my account was closed and I am unable to withdraw my balance.

I have been in touch with SpinBetter a number of times over the last few weeks and the account was re-opened but I was still unable to withdraw my balance. I have been querying the withdrawal with them but my account is once again closed even though I was told I can withdraw my balance. My account is fully verified.

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I am requesting your assistance regarding a serious issue with a gambling operator.

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This situation is causing me distress, as I am trying to exercise my right to responsible gambling and self-exclusion. I believe the operator is not handling my request in accordance with responsible gambling policies.

I kindly ask for your intervention to ensure that:

- My account is permanently closed.
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Please let me know if you require any additional information, such as screenshots or account details.

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Initial Failed Withdrawal (€684.40): I requested a withdrawal of €684.40 back to my deposit credit card. Support insisted the payment was sent, but it never arrived. I explained that my credit card cannot receive direct payments (only IBAN transfers). Instead of offering a solution, they demanded an official bank rejection letter for a transaction that never appeared—a document that is impossible to obtain.

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Impossible Verification Loop: Despite being a previously verified user, I was asked to resubmit my ID, credit card photos, and finally, a single photo of me holding my ID and a device displaying our email dialogue. I complied with this impractical request. Their only response was a copy-pasted request for the "same photo," with no specific feedback on what was allegedly incorrect. My polite requests for clarification have been completely ignored, creating a deliberate stall.

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