Reclamação #2 SpinBetter Casino

Cannot verified myself

Por Michael K.

há 3 anos

Hello,

I signed up with SpinBetter almost two months ago; since then I've made 3 deposits totaling $1,273.30. I attempted to make my first withdrawal a few days ago and was rejected right away asking me to contact the security department to verify my account.

Upon contacting them they asked me for a copy of my ID front/back in which I provided, they then asked me for the same id but this time on another background and under another angle, again I provided what they requested.

Next they asked for a selfie holding my id card near my face and in the background should be the inbox e-mail from the security department, I complied the best I could since i only have two hands and its almost impossible to get the id and message to both focus. SpinBetter told me it was not clear enough so i sent in another but received the same response.

Finally I uploaded a video to them showing my id along with the e-mail both clear as day, they sent me an e-mail back saying "pay attention to the requirements of the security department, otherwise further actions are impossible". I offered to video chat with them and received the same response i just posted in quotes. There sending me in circles and won't pay me, I'm not sure what else to do but to ask for your assistance.

Cassino em disputa SpinBetter Casino

Motivo Reembolso negado

Valor $1273.3

Discussão

AskGamblers

• Support Team

há 3 anos

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Playamaka

• Ontario

há 3 anos

They paid me!!! Thank you so much for your help.

AskGamblers

• Support Team

há 3 anos

Dear @Playamaka,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

SpinBetter Casino

• Representative

há 3 anos

Dear all,

The player's account has been blocked due to re-registration.

This rule was violated by the user, as a result of which the Company decided to refuse the user further acceptance of the bet.
The company has every reason to believe that users 451176663 and user 451456383 are multi-accounts. This is confirmed by the identity of the manner of betting, the choice of markets and events. We consider these users to be affiliates.
However, in the course of these proceedings, the company decided to satisfy the user's claim for the payment of winning funds.

We inform the user that, in accordance with the rules:
A registered bettor cannot be re-registered as a new bettor (under a new name, with a new email address, etc.).

The winnings in the amount of XXXXX.02 in the user's currency are available for payment according to the replenishment details.

Raio-X do SpinBetter Casino

Resolvido 33 / 34

Valor médio $1,713

Duração média da reclamação 8 dias

Resposta média 2 dias

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