Royal Panda Casino - Payment declined after 10 days without giving any reason

Dear SHUBH.9

We’re sorry to hear that your withdrawal process has taken longer than usual.

Your case has already been escalated to our payments provider, who is investigating the matter. We'd like to assure you that we will inform you about any progress made. We’ll also provide you with the proof of transaction as soon as possible.

It seems that your bank rejected this payment, therefore we'll do our best to help you withdraw the funds using another method once they’ve been credited back to your Royal Panda account.

Please accept our sincere apologies for any inconvenience caused.

Kind regards,

Royal Panda

ok i am waiting for your proof

Dear SHUBH.9

I can see that we've provided you with the proof of payment earlier today.

Would you be so kind as to let us know the outcome of your bank’s investigation, and any additional information you receive from your bank on the matter?

We'd like to thank you for your ongoing patience and understanding.

Kind regards,

Royal Panda

hello royal panda
i receive your mail today i download your program and secret code but i cant open bcoz your program is not supported so please know me how to open this file , the secret code is perefct but i cant found the file in this programe so please send me file again with the explanation ,how to open it ,thnks ,and if my bank told me anything i send you information with statement proff
thnks

Dear SHUBH.9

I've noticed that our customer service has called you recently and assisted you with opening the file.

Please let us know if you’ve received any additional information from your bank on this matter.

Thank you for your ongoing patience and cooperation.

Kind regards,

Royal Panda

ok royal panda i checked your file and it shows that you send payments now i contact to my bank and give them a proff then i replied you ,if they declined this payment then you credited back this money to my royal panda account
thanks

Dear SHUBH.9

We're happy to hear that you've opened the file with proof of payment.

Have you by any chance contacted your bank already and checked the matter with them?

Kind regards,

Royal Panda

hello
i contacted with bank and they send me details that they declined this payment ,so i attcahed return swift screenshots ,so this money is back credited into your account in 2-3 days ,so please when its credited please ,credited my 100000 inr in my royal panda account

actually this payment is send on 19/06/2019 s may be it is credited today in your account
so please if its credited so please ,credited back my royal panda account as soon as poosible

hello royal panda
any information by yours side ,please reply ?

Dear SHUBH.9

Thank you for checking the matter with your bank and providing us with the documents and information you’ve received from them.

We’ve checked the matter with our relevant department, but unfortunately we haven’t received the funds yet.

We’d like to assure you that we’ll credit them to your Royal Panda account as soon as we’ve received them.

We kindly ask you for more patience and thank you for your ongoing cooperation.

Kind regards,

Royal Panda

ok i ll wait but according to papers they send your money back on 19/06/2019 so it will take maximum 2-3 days bcoz i also checked your papers and bank papers that you send my money on 04/06/2019 and it will shows in bank papers in 06-06/2019 so thts y i am sue that it will take around 2-3 days ,so i wait little more time ,actually you also see i wait already more time around 22 days so please see my side and credited my money in royal panda balance as soon as poosible ,actually bcoz of this matter i am not playing in royal panda around 20 days so thts y i want to back my money so i started play again
thnks

Dear SHUBH.9

Unfortunately, in case the withdrawal has been rejected by a bank it may take a few more days for the funds to be credited back to your account.

Ensuring that our players have a royal good time is of paramount importance to us, therefore we’d like to assure you that we’re doing our utmost to make sure that the funds will be credited back to your account as soon as possible. We’ll also make sure to notify you once it has been done.

We understand your concerns and we’d like to sincerely apologize for any inconvenience caused.

Thank you for your understanding.

Kind regards,

Royal Panda

hello
roya lpanda my blance is credited in royal panda account ,now i tried after by skrill or netteler
thank you

Dear SHUBH.9

We’re happy to hear that the funds have been credited back to your Royal Panda account.

Should you wish to request a withdrawal, please go to the “My account” section of our website and then click on “Withdraw”. Please remember to use either Skrill or NETeller as a withdrawal method.

We’d like to once again sincerely thank you for your ongoing patience and understanding while we were resolving the matter.

Kind regards,

Royal Panda

thank you ...

Dear @shubh.9,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

yes issue is resolved
thnks

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.