I made a withdraw of 15700€ at Royal Panda Casino on 14th of November 2018. The winnings are from live roulette. I've sent all requested identity/credit card proval documents and those documents have been verified already some weeks ago. I've received already a winning of 15000€ from them, and that withdraw was processed within 24 hours as Royal Panda Casino promises. The processing of the new 15700€ withdraw has been delayed and delayed, until I got a message by email saying that it will be processed on monday 19th. I think it will be delayed again. Please help!
Informação da reclamação
Dear GAMBLER83,
We’ve checked your account and noticed that your withdrawal has already been processed. Your funds will reach you within 1-5 working days. Congratulations on your winnings!
It’s true that due to your withdrawal's amount, the additional checks had to be performed. We thank you for your patience while we were reviewing your account. Please also accept our apologies for any inconvenience caused.
Kind regards,
Royal Panda
OK, I received the money today to my bank account. Thanks a lot!
Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.
Thank you all for your cooperation.
Cassino Royal Panda Reclamações
- 59 de 65 resolvida
- há 2 dias resposta méd.
- há 1 semana vida útil méd. da reclamação
- 11,576 USD valor médio
-
Resolvido
Royal Panda Casino - Delayed withdrawal to my account
$4,000
Resolvido
Royal Panda Casino - Delayed withdrawal to my account
I recently won a fairly substantial amount of money, and although depositing funds was a breeze, it is now day 14 (Business day 7) that I have been ...
-
Resolvido
Royal Panda Casino - Proof of ownership of credit card
$2,000
Resolvido
Royal Panda Casino - Proof of ownership of credit card
I am having an issue with Royal panda and their so called ' proof of ownership of credit card' document they require which must meet requirements as ...
-
Não Resolvido
Royal Panda Casino - Missing Withdrawal from 15th October 2021
$3,100
Não Resolvido
Royal Panda Casino - Missing Withdrawal from 15th October 2021
Hi AskGamblers,Please assist me with this ongoing withdrawal problem that is now approaching week 19.I've completed my first and only withdrawal from ...
-
Não Resolvido
Royal Panda Casino - 5 months of No payment
$1,000
Não Resolvido
Royal Panda Casino - 5 months of No payment
Hi Team, Can you help me get this issue resolved after 5months of no payment or help from Royal Panda? I requested a withdrawal amount of 1000NZD on ...
Problema com Cassino Royal Panda?