Royal Panda Casino - Delayed 2,000 INR Payment

Dear KEVIN6210,

We’re sorry, but your withdrawal couldn’t be processed as our verification department asked you to provide us with your documents. We sent you an email regarding that and we also notified you of it via live chat.

We can see that you’ve informed us via live chat that you will provide us with your documents, nevertheless, we still haven’t received them. You’ve also asked us about the status of your withdrawal and we’ve explained it accordingly. Please remember that you can check your payment history in the My account/Payment history section.

In case of any further questions regarding our verification process, please go to https:­//w­ww.r­oy­alp­and­a.c­om/­roy­al-­pan­da-­acc­oun­t-v­eri­fic­ati­on-­pro­ced­ures/ and https:­//w­ww.r­oy­alp­and­a.c­om/­terms/. You’re also welcome to contact our customer service via chat, phone or email- we’re always happy to help.

Kind regards,

Royal Panda.

Dear @Kevin6210,

Please let us know if you have cooperated the casino and sent the required paperwork. Please be in aware in case you fail to respond within the given time AskGamblers Complaints Team will have no other option but to reject this complaint upon submitter's unwillingness to cooperate.