QuickWin Casino - Deposit amount 300 euros not credited to my account

Dear QuickWin Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear Customer,

Thank you for reaching out!

We see that the transaction hash that was provided by you initially is related to a different transaction. Please note, that in order for us to investigate the right transaction, we need you to provide the direct link to this transaction in the blockchain. We will be expecting you to provide it to the email address mailto­:su­ppo­rt@­qui­ckw­in7­654­12.com.

Thank you in advance.

Sincerely,
Customer Support

I sent the link also on 21th of January, but I have sent it now again.
I hope I will get now an answer on my email for the first time.

Dear customer,

We have received no new emails from you with the requested link. Please note, that we have sent you a separate email (reference number - 12948465). We will be expecting you to provide the requested link to the transaction as a reply to that email.

Thank you in advance!

Sincerely,
Quickwin administration

I sent it on 06.02. and again now on 09.02.
I am still waiting for an answer.
If you need screenshots of the emails, I can show it.

Dear Customer,

Thank you for reaching out!

We see that the transaction hash that was provided by you initially is related to a different transaction. Please note, that in order for us to investigate the right transaction, we need you to provide the direct link to this transaction in the blockchain. We will be expecting you to provide it to the email address suppor­t@q­uic­kwi­n76­541­2.com.

Thank you in advance.

Sincerely,
Customer Support

I sent it now three times!!!

Dear Customer,

Thank you for providing us with the requested link!

We investigated the matter and added the 295.92 EUR to your balance. Given that the account is closed, please let us know if you would like the deposit refunded back to you.

Sincerely,
QuickWin Administration

Hello,

I would like the deposit refunded back to my crypto wallet.
I already sent you my adress to suppor­t@q­uic­kwi­n76­541­2.com

I am still waiting for an answer.

Dear QuickWin Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear customer,

We would like to thank you for co-operation. After an investigation, we have added the missing deposit into your gaming account. Considering, that the account was closed on your request, however, we will refund the deposit back to you. We will reach out if any additional information is needed from your side.

Sincerely,
Quickwin Administration

You wrote this also the last time.
You said I should contact you, I contacted you now three times. No answer.
I sent you my Litecoin adress on 15.02.2024.

Dear QuickWin Casino,

Please let us know if there are any updates regarding this ongoing complaint. We kindly ask you to give a precise timeframe for the deposit refund.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per QuickWin Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear customer,

We have successfully refunded the deposit back to your crypto wallet.

We apologize for any inconvenience caused by this and thank you for co-operation.

Sincerely,
Quickwin Adminsitration

Dear @Villa1995,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

They didn’t send the right amount back to me. I sent them 4,610837 Litecoin, and they only sent 4.171191 Litecoin back to me.
That is around 30-50 euros, which is left.

Dear QuickWin Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear customer,

Please be informed that your account was created in the EUR currency. Therefore, any deposits or withdrawals are converted into its original currency. The amount of the deposit that was made is 295 EUR. As a result, we have manually withdrawn 295 EUR back to you.

Thank you for your patience and co-operation.

Best regards,
QuickWin administration

This is no refunding. A refunding should be the exact amount in Litecoin which I tried to deposit. So the exact amount I should also get in Litecoin, because I never get the deposit. So you have to send the amount of 4,610837 LTC or in the case now the rest.

And at the time I deposited, the Litecoin amount I sent was exactly 300 euros.
The amount you added to my balance (which I never could see) is based on the date 15th February. So send the rest amount of Litecoin, because about the right amount of euros (equivalent to Litecoin) we would discuss for long time.

Dear @Villa1995,

AskGamblers Complaint Team would like to remind you that the casino management as well as the relevant payment processor used for processing their transactions can not be hold responsible for the fluctuations of the crypto-currency involved into the dispute as well as the currency exchange. Since you already confirmed you have received the payment, we have no other choice but to close the case as Resolved.

In addition, we would like to remind you that, in case of a disagreement with this outcome, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.