QuickWin Casino

Deposit amount 300 euros not credited to my account

Por Villa1995

há 2 anos

Hello, I made a deposit of 300 euros in this casino. But the amount was never credited to my account. I made the deposit around two weeks ago. I already asked in chat many times for the request, but they always say that it is transfered to the relevant department. And when I ask via mail, I never got any answer. I sent them all screenshots of the deposit and also the confirmation of the deposit. No answer.

Cassino em disputa QuickWin Casino

Motivo Valor não creditado

Valor €295

Discussão

AskGamblers

• Support Team

há 2 anos

Dear @Villa1995,

AskGamblers Complaint Team would like to remind you that the casino management as well as the relevant payment processor used for processing their transactions can not be hold responsible for the fluctuations of the crypto-currency involved into the dispute as well as the currency exchange. Since you already confirmed you have received the payment, we have no other choice but to close the case as Resolved.

In addition, we would like to remind you that, in case of a disagreement with this outcome, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Usuário inativo

há 2 anos

And at the time I deposited, the Litecoin amount I sent was exactly 300 euros.
The amount you added to my balance (which I never could see) is based on the date 15th February. So send the rest amount of Litecoin, because about the right amount of euros (equivalent to Litecoin) we would discuss for long time.

Usuário inativo

há 2 anos

This is no refunding. A refunding should be the exact amount in Litecoin which I tried to deposit. So the exact amount I should also get in Litecoin, because I never get the deposit. So you have to send the amount of 4,610837 LTC or in the case now the rest.

QuickWin Casino

• Representative

há 2 anos

Dear customer,

Please be informed that your account was created in the EUR currency. Therefore, any deposits or withdrawals are converted into its original currency. The amount of the deposit that was made is 295 EUR. As a result, we have manually withdrawn 295 EUR back to you.

Thank you for your patience and co-operation.

Best regards,
QuickWin administration

Raio-X do QuickWin Casino

Resolvido 23 / 28

Valor médio $1,931

Duração média da reclamação 9 dias

Resposta média 3 dias

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