Dear All,
I played slots last month and won 3200USD, I withdraw 3200USD but my bank doesn't accept USD (Slovenia Nbank used to be Sberbank) and so my withdrawal was denied and 60USD was taken from 3200USD (thats ok, my mistake transaction costs but it is interesting that that isn't seen on transaction history but I have emails). After that, I ask them to exchange my 3140USD for EUR that they have done for me and after that, they said that I have to withdraw again. I did that and after one week of waiting, they returned the money to the account and asked me to withdraw again. That last withdrawal was made on 30th June and since then all I get from their support is that they are waiting for an answer from their "provider" and that I should be patient and etc... that is happening now for 14 days straight.
My communication is polite and respectful. When I play on other casinos (don't want to make commercial here) my withdrawals are finished in an hour or a matter of minutes..
I know I haven't done anything wrong and I understand that sometimes there could be a hiccup in the process but at least tell me what is happening not to leave me in the dark with zero information.
If anyone can help I would be very happy.
Best regards,
D.
