Parimatch Casino - Account blocked from 26th of April, please refund my deposit

RESOLVIDA

Informação da reclamação

Cassino em disputa

Parimatch Casino

Valor

zł 4082.88

Postado em 28 de abril de 2023

My account was blocked on April 26. After contacting support, I was supposed to send deposit confirmations from ewallets.

I paid via binance pay. I immediately provided 45 screenshots and a video from the binance app that te account that was used for deposits belongs to me.

In April, the account was recharged four times with the card. Parimatch stewarded the cards statements. He received ZEN statements for the month of April and March in three currencies USD, EUR, PLN.

After receiving the documents, they have not written back since yesterday. Verification should be done in a maximum of 24 hours. I made one mistake these four recharges with the card were made to my by my boyfriend as a gift. Card payments were for small amounts

On the ZEN statements parimatch received are my boyfriends data also mine. We send money to each other trough ZEN. All other deposits for large amounts were made from my binance account.

I did not cheat.

If parimatch thinks I broke the rules by these card payments please refund my deposit made from binance account.

<removed sensitive info>

AskGamblers
Postado em 28 de abril de 2023

Dear @domkakromka,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Postado em 28 de abril de 2023

My last deposit was 4000 PLN (Polish zloty) I won 82,88 PLN. Total balance 4082,88 PLN

AskGamblers
Postado em 30 de abril de 2023

Dear Parimatch Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Postado em 2 de maio de 2023

ASKGAMBLERS Please close the complaint. The casino verified the account and allowed the funds to be withdrawn in full

AskGamblers
Postado em 3 de maio de 2023

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Parimatch Casino Reclamações

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