Parimatch Casino - 5250 dollars removed from 8250 dollar winnings citing a term not in offer T and C


Informação da reclamação

Cassino em disputa

Parimatch Casino


$ 8250

Postado em 19 de setembro de 2023

I played a live casino reload offer and managed to win 8250 CAD by the time I had finished wagering. It was reduced to 3000 upon completion and I enquired as to why this had happened. I was then informed the offer had a 10x cap despite the terms not indicating as such and the website not having general terms and conditions for casino offers. I asked multiple times for a link to such a page but never got one and couldn't find one myself after navigating everywhere I could think of on the website. All I could find was the sports terms

After a few back-and-forth emails they kept insisting that the term was in the promotional terms but I have saved a pdf of the terms and they are not present. I asked to be linked to the full terms and conditions they were pulling this term from to compare to the terms I had available and they did not provide this.

Postado em 21 de setembro de 2023

Dear Parimatch Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Parimatch Casino Reclamações

  • 14 de 36 resolvida
  • há 2 dias resposta méd.
  • há 1 semana vida útil méd. da reclamação
  • 6,831 USD valor médio

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