I played a live casino reload offer and managed to win 8250 CAD by the time I had finished wagering. It was reduced to 3000 upon completion and I enquired as to why this had happened. I was then informed the offer had a 10x cap despite the terms not indicating as such and the website not having general terms and conditions for casino offers. I asked multiple times for a link to such a page but never got one and couldn't find one myself after navigating everywhere I could think of on the website. All I could find was the sports terms
After a few back-and-forth emails they kept insisting that the term was in the promotional terms but I have saved a pdf of the terms and they are not present. I asked to be linked to the full terms and conditions they were pulling this term from to compare to the terms I had available and they did not provide this.