You are directly responsible as you operate under the same N1 Interactive MGA licence, same as bobcasino. Your casino allowed me to open a casino account and deposit 200 euro whilst a SE was in place and I explicitly requested to apply this across the Whole N1 interactive casino network.
The breakdown of communication between bobcasino and ParadiseCasino, is not my concern, I followed the guidance to exclude myself via the website and contacted bob casino support(email@example.com) to outline my gambling issue both by using the automated service AND emailing with my reason outlining my gambling problem AND requesting to be blocked from all casinos under the N1 interactive licence. If bobcasino support has mishandled my request that is out of my hands and completely out of my control as far I was aware my SE was supposed to be in place.
As per MGA regulation you are obliged to follow a players request to SE , especially when it’s been highlighted a gambling problem is present.
I think it’s absolutely crazy you have allowed this to happen ParadiseCasino, and the fact that MasonSlots and N1Casino and EUSlot, whom are all under the N1 interactive licence, same as Paradise Casino, have recognised this major issue and agreed to refund.. what makes you different??
Furthermore, I believe it certainly is NOT my fault that my SE request was not handled properly despite me
1- submitting a request for self exclusion via the bobcasino website and
2- emailing bobcasino support directly outlining my reasons due to gambling problems and gave explicit instructions to prevent me from all casinos under the N1 interactive licence. This was a direct email to suppor[email protected]bobcasino.com, not a reply to an automated message!
This issue has solely been caused by Bobcasino not handling my SE request properly , I should never have been allowed to deposit any sum with Paradise Casino. Therefore because of this breakdown in communication between bobcasino and Paradise Casino, the so called “responsible gambling policy” of N1 interactive has severely failed me, a vulnerable player that was trying to protect myself. Thus the onus falls onto N1 interactive as a whole, specifically Paradise casino and the other casinos under N1 interactive that failed to implement my explicit And total SE request.
Bottom line, this deposit should never have been allowed to be made in the first instance and I am dam sure that if by chance I had won anything on Paradise Casino would have used this very same email to deny me any winnings.