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Paradise Casino - Deposit not credited, customer service of no help

RESOLVIDA
Informação da reclamação
Cassino em disputa Paradise Casino
Motivo Valor não creditado
Valor $ 200
Postado em 30 de março de 2020

I joined this site about a week or so ago, deposited well over 12k into it, to right I decided to deposit $200 after losing $1000, and I usually etransfer, I play on other sites as well, so I know when the etransfer is marked as completed in my bank account the money is at that point in the casino account. About an hour passed, I checked my bank account, transfer was marked as completed.. so I went on the site, but there was no money in my account. I opened up live chat, someone named Nika came, I explained to her what happened, she started rambling on about withdrawals taking an hour and to wait. I explained it's a deposit not withdrawal, she said I had to wait until it got declined. I explained to her they use gigadat as a third party for etransfers, and to please check with them where the deposit ended up. She repeated herself. Then I asked to speak with someone else, she repeated herself again...this whole process took about 45 minutes with her....and finally I got so frustrated I asked to close my account. It's been 2 hours since I've deposited that money...its no where to be seen and no one cares to address my issue. I honestly thought I'd get a bit more help but customer service seems not be there strong point. I just want my 200 dollars back and my account closed there. I've never been as frustrated speaking with someone as this....

Postado em 30 de março de 2020

Issue was resolved after I went to gigadat, the third party service handling etransfers. I basically did what I was expecting the customer service rep to do for me. Should have went in with low expectations as to the level of customer service paradise offers, I guess.

Postado em 30 de março de 2020

Dear IRONMONKEY13,
as we can see from your account, your deposit successfully came to your account balance eventually, and you have played it.
You can check it as well in your bets history, or ask for the bets history in the live chat.
Sorry for any possible inconveniences, please, and contact us directly if you happen to have any further questions.

AskGamblers
Postado em 30 de março de 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Paradise Casino Reclamações

  • 6 de 6 resolvida
  • 1 dia resposta méd.
  • 1 semana vida útil méd. da reclamação
  • 1,519 USD valor médio

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