Reclamação #84 Cassino NetBet

NetBet Casino - Still owes me money

Por bashmc

há 11 anos

i posted on here because the casino took 14.000 from me and said i had cheated.i was eventually paid 4000 and when i asked for the other 10.000.ask gamblers closed my complaint and took the casinos side and also called me a cheat.i took my complaint to the lga who investigated the issue.after the investigation was concluded the lga informed the casino to contact me.i received an email saying they had deposited 6000.i have since received the money.however it is not the full balance nor did i receive an apology.i emailed lga asking why did i only receive 6000 and was told to contact netbet who would give me an explanation.i have contacted them and also live chat but they do not reply.they have cut me off from live chat and cannot get back on to speak to them.if the lga and their findings says no tech error then the full amount of 10.000 should be paid.i have suffered greatly from this as this has been going on since 0ctober 2012.i have endured so much stress it's unreal.not only have they caused me stress and anxiety ,they have caused personal issues with my family.the lga has acted superbly and if anyone reads this and does have a genuine problem like i did and if the casino your complaining about falls under the lga then i would send a letter of complaint to them.they are fantastic.they do a thorough investigation.i am now considering taking this much further if the casino does not pay the rest of what they owe me.the lga said no errors therfor full amount should be paid.also to completely ignore me and cut me off chat soon as i mention my name is not very professional,more childlike than anything else.can the casino respond to where is my other £4000.

Cassino em disputa Cassino NetBet

Motivo Pagamento negado

Valor £6000

Discussão

Cassino NetBet

• Representative

há 12 anos

Dear Ashley,

Please be reminded that the decision for this very case, confirmed by AskGamblers, on the 15th of March 2013 was:

"This player broke the rules by the analysis of casino's financial department and make some misuses of the account! Casino showed a good will to find the best solution! From our side, this complaint is solved! "

This is why it comes with great surprise that this complaint was accepted again.

From our point of view the case was successfully solved and you agreed to the solution found together with LGA. The sum of 6000 GBP was transferred on your bank account in February 2014.

We would appreciate if you send us a proof (an official document) issued by LGA attesting the fact that Netbet Casino was to pay you a total of 14k.

Thank you,

AskGamblers

• Support Team

há 12 anos

@bashmc

Could you please post here the final decision of LGA, which you were referring to?

bashmc

há 12 anos

still no apology from this casino.they should go on the blacklist for the way they treat people.no reply to any of my emails is total ignorance,cannot get on live chat even though its 24/7.shocking behavior netbet.you should not be allowed to open a casino

bashmc

há 12 anos

wow netbet you still flabberghast me.still no apology for calling me a cheat.you said you did an extensive search so why did you find out what really went on,the lga managed to.maybe i should consider the options i have for all the undue stress and anxiety caused by you and am considering speaking to my lawyer.

Raio-X do Cassino NetBet

Resolvido 188 / 199

Valor médio $2,950

Duração média da reclamação 58 dias

Resposta média 2 dias

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NetBet Casino - Kept deposit and withdrawal

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NetBet Casino - Delayed withdrawal without any contact from the casino

Reason for the complain: Delayed withdraw, no contact from the casino.
Withdrawal date: 20/03/2024
Amounts: 10.000e x 5 times minus the handling fees of -1.5%, 49.250e in total. ( max limit for bank transfer is 10000e each ).

The handling times in user agreement is maximum of 7 days and it's been 14 days and I haven't heard back from the casino not once and the withdraws are still in the processing state.

I have contacted the customer service multiple times and I been told that normal withdrawal time is two days and in my case because of the large amounts it could be day or two longer. I also confirmed that my account is verified and the delay is indeed in the payment departments end.

I have submitted the KYC requests before ( a month ago ) when I made a couple withdraws with a total amount of nearly 20.000e. Those were handled in a acceptable time frame of two days.

*Attached files ( Private these )
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NetBet Casino - Frozen my account for 3 months

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Signed up over a year ago, sent documents, etc came back all fine, and continued to play with no issues, then mid-January I tried to deposit and a message appeared saying my account needed to be reviewed before I could play,

I had no email or call from customer service so I emailed them. I had a message back 4 days later saying they needed more documents (same as I've already sent) so I sent them. This was over 2 months ago. I've emailed them 7/8 times asking what's going on nobody can tell me, they just say it's been sent to the relevant department as soon as we know we will contact you!!!

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I made a withdrawal from Netbet Casino on 10/02/2024 for £164 and £74.92

I received an email confirming my withdrawal.

After 2 weeks I did not receive my withdrawal.

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I contacted live support and they asked me to send a new photo ID and selfies.

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The people that have emailed me and spoken to me on the chat have been very nice and I have no complaints except not receiving my withdrawals into my bank account. If my withdraws are received before I receive a response I will update and/or retract the complaint where necessary

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Good afternoon,

At the end of April, I made deposits to Netbet Casino for a total of 470 euros and won 970 euros. Now the balance is 1441 euros. On April 29, withdrawal was ordered. After several days, netbet informed me that it was not possible to process payment via card due to some errors as well as asking for bank details (Swift+IBAN). (This is very strange; I've never had a problem with my Visa, and I'm sure my card is fine; it appears NetBet is having technical difficulties with their processor.)After a short chat where the agent confirmed that in my case, any withdrawal option could be used, I deposited with Skrill eWallet and reordered withdrawal. It was May 2nd already.

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