Reclamação #28 Melbet Casino

Refusing to pay my money

Por terisbv

há 5 anos

Hello,

As of today company "Melbet" is refusing to pay my money. My situation is that I'm trying to withdraw my funds from this account ( around 70 euros ) for a few days now. I have been trying to withdraw with my mastercard, although everytime i put in the details it keep saying it has been denied by the operator. Yes i have spoken to the live chat as well but they would come up with solutions like restart your browser log in and try again, or you have put incorrect details. None of them work. This just keeps going on and on without a solution. What is even more that i can't choose another withdrawal method, since I've deposited with my card. The live chat clearly has no respect for it's customers, I've been waiting for the answers to my situations for hours, and they don't give me a proper solution.

What I am trying to tell is that i have been a passive player in this company, I haven't won thousands I even lost some of my money but they still refuse to pay me for what i got left? This is unacceptable.

I have read other threads on here about the withdrawals in this company, I am not willing to put anymore money in here or look for other ways to withdraw my money through other methods. Even that the amount is not big, it's still money that belongs to me and I want to withdraw it without the operator denying everytime.

I'm not looking for answers to call my bank to allow the transfer, since they allow it because clearly i had succesfully deposited money with my card. Also I'm not going to deposit more in melbet so i can use another method, i have no guarantees, and by the looks of it I'm already in bad situation with my money.

With all the respect I'm looking for the best solution.

My account number is - 198335145

Cassino em disputa Melbet Casino

Motivo Pagamento atrasado

Valor €74

Discussão

AskGamblers

• Support Team

há 5 anos

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

terisbv

há 5 anos

Hello once again

As of today, i can confirm that my transaction is now completed. Upon checking my bank account the money has been delivered. To sum up this complaint I appreciate @melbetcasino for cooperating and resolving my problem, although I didn't like the fact that I was put in a situation like this and I had to seek for help. After lots of arguing with melbet casino's consultants, their representative has forced them to do something useful, I'm sure this would've been sorted easier, but people who were responsible for this, didn't do their job properly.

@askgamblers I want to thank you for giving me the opportunity to take back what belongs to me and I wish you the best.

I can confirm that my problem is now resolved, and this complaint can now be closed.

Regards,

terisbv

há 5 anos

@melbetcasino

December 3rd - The transaction was successful, the operator has managed to confirm my withdrawal. Although i want to be clear that I haven't received my money yet. This complaint won't be closed until the money is in my bank account. When I do get my payment then we can part ways.

Until now, I will be waiting for my payment, and when I do get it I will inform.

If not, we will proceed with the discussion.

Regards,

Melbet Casino

• Representative

há 5 anos

Dear TERISBV, we are so sorry that you have such opinion. Our support team look into your problem, and now you need to restart browser and log in again.
We can explain why:
So when you are restart and log in again, cookie and cache of your browser will got a new instruction from our side.
And you can completely withdrawal your funds.
Waiting for your answer.
Sincerely,
Melbet team.

Raio-X do Melbet Casino

Resolvido 51 / 59

Valor médio $2,140

Duração média da reclamação 5 dias

Resposta média 2 dias

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Escrevo com muita tristeza e frustração em relação ao tratamento que recebi da Melbet. Desde que o processo de verificação começou em 26/08/24, a experiência tem sido dolorosa e exasperante. Solicitei o saque do meu primeiro valor e, apesar de ter enviado todos os documentos exigidos no dia 28/08/24 (Hoje faz quase 1 mes) o processo tem sido alarmantemente negligenciado.

A troca de mais de 40 emails e a promessa não cumprida de uma resolução no prazo de 14 dias, seguida da resposta de que devo esperar indefinidamente, têm causado imenso stress e desamparo. Desconsiderei o sentimento e fiquei desesperado, sem um canal de comunicação eficiente ou uma solução real.

Além disso, a reclamação que fiz em um site de resolução de disputas no Brasil não avançou devido à falta de coordenação entre a Melbet Brasil e a Melbet geral. Esta situação afetou profundamente o meu bem-estar e a minha confiança na empresa.

Peço urgentemente que intervenham para resolver definitivamente esta situação. Peço um prazo claro e ações concretas para liberar minha conta e processar meu saque. Agradeço profundamente qualquer ajuda que você possa oferecer, pois estou muito angustiado e sem saber o que fazer a seguir.

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This issue has now remained unresolved for almost four months despite numerous follow-ups and repeated assurances that the matter was under investigation by their payment specialists.
During this period, I had to visit the bank multiple times during working hours and take leave from my employment in order to obtain certified statements and supporting documents requested by Melbet. The process has caused significant inconvenience and frustration.
I also experienced aggressive and unprofessional behavior from the cash agent involved while trying to resolve this issue.
Despite providing all requested evidence and maintaining communication through the same official support ticket, I still have not received a proper final resolution regarding the disputed withdrawal amount.
I respectfully request assistance in reviewing this matter and helping to obtain a fair resolution regarding the pending withdrawal.
I can provide:
Certified bank statements
Email communication history
Support ticket details
Screenshots and supporting evidence

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I contacted Melbet support for 16 days via email and live chat. On 2026-05-05 I received a stalling reply: "We have no exact timeframe... concerned department is working". After 16 days this response proves deliberate negligence.

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Registered Email / Mobile: <removed>

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