LuckyElektra Casino - The Casino does not manage to complete verification

Dear Customer,

Thank you for reaching out to us.

We would like to inform you that our finance department checked your documents, however the screenshots do not provide any information about the transactions.

Therefore, we kindly request you to click on the “arrow down” on each transaction and provide us screenshots of all transactions of July 2023.

Alternatively, you can provide us a pdf file showing all the transactions and their information.

Kindly send the document via email at suppor­t@l­uck­yel­ekt­ra8­053­87.com

We assure that the verification will be carried out with priority once we receive the necessary document. Thank you for your cooperation!

Sincerely,
LuckyElektra

Hello,

Thank you for the reply!
I have sent the updated Screenshots via email and am waiting for your reply.

Best Regards
Michael

Dear Customer,

We are happy to inform that your account has been successfully verified.

Thank you for your cooperation!

With this, we assume the case to be resolved.

Best Regards,
LuckyElektra

Dear @Michaellll,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dear Luckyelektra Team, Dear Askgamblers Team,

Thank you for your fast responses! I can confirm that I am now finally verified. I am sure that my withdrawal request will be processed very soon but I would like to keep the case open until that has happened.

Thank you for your understanding
Michael

Dear Customer,

We would like to inform you that all your requested withdrawals were successfully paid out.

Best Regards,
LuckyElektra

Dear Casino,

I can confirm that I have received the withdrawal.
Thank you to all participants for the fast and clear communication.

I have decided to give the casino another shot and keep playing there. I consider the case solved.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.